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June 21st, 2016 17:00

All customer rep from credit card department offline?

I have been calling them whole day from 9AM to 7PM

But i can't reach them until they close.

Seriously i called on 9AM 11AM 1PM with voice message and 4PM to 7PM.

I talked with more than 5 rep to redirect me to the same *** department, with only hold and dummy music.

Update Information : 

called credit card department --->transfer to verification department -----> credit card department ----> sales department ----> outlet department 

another 2 hours and finally the rep told me this :

the order has already been cancelled and the product is sold to other people.

The biggest JOKE ever

4 Operator

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9.4K Posts

June 22nd, 2016 07:00

Hi kevingu009,

Thanks for posting.

You can also reach the Credit Card department via chat.  Their  working hours are 9 AM to 6 PM CST, Mon-Fri. Please contact them during that time and they will be glad to assist.

Regards,
Robert

June 22nd, 2016 08:00

Thank you I am trying to contact them

As they mentioned they are open on 9AM CST and now they are still close.

I really can't understand the lazy working style of dell.

live chat always close on time and open late , never answer phone call.

IS THIS HOW DELL WORK?

June 22nd, 2016 08:00

Thank you for the interest in Dell.com. You have reached Credit Card Order Processing department. We are currently closed and our working hours are 9 AM to 6 PM CST, Mon-Fri. Please contact us during this time and we will be glad to assist.

AND NOW IT IS 9:20AM

4 Operator

 • 

9.4K Posts

June 22nd, 2016 08:00

I just checked for you.  Appears to be working now.

June 22nd, 2016 09:00

ok  good

glad to know that my order has been cancelled 

thank you dell rep 

you did a good job

June 22nd, 2016 09:00

I swear i will never purchase anything from this GOD *** stupid dell company 

4 Operator

 • 

9.4K Posts

June 27th, 2016 08:00

Kevingu009,

I understand your frustration regarding Dell's attempt to protect your resources.If there was an improper purchase, we would much rather cancel the order and deny someone the opportunity of taking advantage of your good credit. It's a fine line to balance credit verification vs illegal purchases. In the long run, I think you would agree, it's better to err on the side of caution.

Thanks for your feedback, and hopefully the credit card verification process can go smoother in the future.

Regards,
Robert

June 27th, 2016 09:00

Hi, you are explaining to me the importance of credit card review , sure , i understand that. but that is not the only reason order get cancelled nor the reason that I am EXTREMELY ANGRY. I am complaining is the low efficiency of dell customer service , the SLOW AND INEFFICIENT CUSTOMER CARE is the reason i can't update payment method on the right time , the delay of payment update is the main reason order get cancelled.
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