7 months, never provided a return label for original PC

Hi all,

In December 2023, after many attempts at on site repairs, I received a replacement system and was told that I would be contacted within 3 weeks to return the defective laptop.

It has now been 7 months, I have been stuck in an endless loop of speaking with people who have not helped me.

In February, someone emailed me and said that someone would contact me to schedule a pickup. This didn't happen.

I have called the technical support number numerous times, I always end up with someone german speaking despite my selecting english. The phone support tells me to email instead.

* Then the email responses tell me to call technical support.
* Calling international support resulted in an automated response telling me to find the solution online.
* The online support gives you the number, because the system is out of warranty so I can't open a case on it.
* I've spoken to help chat who put me through to supervisors who give me the number to the german speaking tech-support, who again just tell me to email.

I've literally been going around in circles, I have just spoken to a guy who provided me a link to the general recycling service. But my concern is that this isn't tracked or monitored, if I send the laptop back via that I am concerned Dell will actually contact me some day and ask me to return the item, and it will cause problems down the line.

Can someone inform me what i'm actually supposed to do here?

Thanks,

Lawrence