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How to reset password on Storage System Dell SCv3020
Hello!
I tried to reset the password in the following way:
1. I took a 512 MB USB flash drive, formatted it in FAT16, and also tried it with FAT32
2. Created the file unlock.phy using Vim in USB flash drive
3. Added "unlock Admin" to file unlock.phy (first line of file) and save it
4. Inserted into two controllers in turn
But the password was not reset.
What am I doing wrong? Can you recommend anything? I followed all the recommendations from this forum
staybox
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August 1st, 2024 13:17
Hello,
I managed to reset the password.
What I've done:
1. Inserted a USB flash drive into the controller (16 GB FAT32 flash drive)
2. Rebooted the controller via iDrac
3. I managed to log in using the Admin username and a random password (the main thing is that the password field is not empty)
If you change the password on the lead controller, it changes on the others as well.
Thanks.
DELL-Erman O
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July 30th, 2024 13:58
Hello,
It seems you did quite well. I'll share some steps with you. Ensure the file content is correct, no extra spaces or characters. Try a different USB drive, sometimes, different drives work better.
This procedure requires a USB device that contains a partition table with one partition formatted with an MSDOS/FAT32 filesystem. USB devices vary by vendor as to whether they are formatted with or without partitions. Use Windows disk management or other third‐party tools to create a partition if the USB device does not have an MSDOS/FAT32 partition.
Steps
1 Create a text file containing the following line of text: unlock where is typically the Admin username. The Admin account is always on the system and it has the required Administrator privileges to reset passwords.
2 Save the file and name it: unlock.phy
3 Copy the file to a MSDOS/FAT32 formatted USB drive.
4 Insert the USB drive into a port on the lead controller. When the media is recognized, System Manager allows the specified account to log on.
5 Log on to System Manager using the account specified on the USB drive. The password cannot be blank, but any text entered will be ignored.
6 Unlock locked accounts.
7 Reset passwords on accounts.
8 Remove the USB drive from the port.
Hope that helps!
staybox
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July 31st, 2024 07:38
Hello,
I've already tried all this, but I can't log in as Admin. What else can I try?
DELL-Erman O
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July 31st, 2024 08:28
hmm actually this is the valid method. I'm pretty sure you already check all steps. I'm brainstorming. If we clear the controller's cache, this might resolve potential issues. I don't know directly reach to controller and clear cache but a simple power cycle of the storage system can sometimes clear temporary cache data. If it possible when you have downtime this action can be taken.
DELL-Erman O
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August 1st, 2024 14:04
@staybox thank you for your feedback.