Cannot run Dell Storage Manager

Mikemaggio12,

To confirm, would you clarify if you have local administrator rights, and not domain administrator rights? I ask as localhost will require local administrator rights, not domain.

Let me know and we can go from there.

@DELL-Chris H​ Thanks Chris. I am using domain admin rights. I will try with local admin rights and see what happens.

Tried with the local admin account and got the same results.

Same here. I cannot start discover new storage.

Carabinas,

Would you confirm if you installed both the DSM DC and the DSM Client on the same server connected to the switch as my previous post stated?

I ask as it is what is needed to get it to work.

Let me know if this helps.

Hi,

I have the same issue, i've installed the Dell storage manager client.

also made local account and added that account to the local administrators group.

i get the same error as stated above.

Hi, I would check the same steps mentioned in this thread. If the all steps are taken and still have the issue then I can recommend contacting your local support team for advanced troubleshooting.

in summary:

1. Local Administrator Rights: Make sure you have local administrator rights, not domain administrator rights. 

2. Same Switch: Ensure that both your storage and client are connected to the same network switch. If they’re on different switches, you might want to consider relocating your server to the same switch as the SCv2020 and then attempting to run the Discover process again.

3. Reinstall DSM: Consider reinstalling the Dell Storage Manager Client. Don’t forget to install the most recent version that’s compatible with your system.

Hi Erman,

Just to give a detailed summary.

1. I've made a new useraccount (local on this system) (user is local admin)

2. I've added the new useraccount to the local administrators group.

3. I've installed the DSM client (right click "run as admin")

4. after the software is installed i right click on the icon and again "run as admin"

5. the application starts and then i click on "discover and cofigure uninitialized storage centers"

6. new screen pops up with the following error message:

You must be an Administrator of the localhost user to discover and initialize a Storage Center.

Exit the Client and launch it again with Administrator rights (On Windows this may require using the 'Run as Administrator' command).

Thank you for the information. I don't see anything missing in that. Let's see how our community can help. And my suggestion is to have a Compollent expert check it with your support team. 

Hello i have this issue.

Can you solve this issue and suggestion me, How i solve this issue

Hi, try the steps in this thread. If you receive the same warning, please contact your local support team for advanced problem diagnosis.

Was anybody able to solve this problem?

@dmattheis​ Hi... run/install the older client version R1.10... works fine here... but R1.20 has the administrator rights problem.

I had this exact same problem years ago and find it unbelievable that it is STILL a problem as I install another storage controller.

Last time, after hours of fooling with this problem, I got it to work but don't remember how. The setup to try, as outlined in this thread by Dell support was already how it was setup but it still has the same failure. I will try the older client as someone mentioned in this thread. Hope I can find it and not waste another day on something that should not be a problem!

@cityofannapolis​ I downloaded and installed client version R1.10. Still a failure. Maddening. Now, how much more time will be wasted?