Adding new drive in SC8000 shows as EXTERNAL DEVICES

Hello Jaydee_23,

It sounds like it is a hard drive that does not have SC firmware.

Can you post a picture of the drive label and the label of the one you are replacing? 

I may be able to find some detail.

My recommendation would be to call in to support and they can gather your information to quote you a compatible drive.

Hi Charles

Thank you very much for your response.

this is the picture of the old drive.

and this is the picture of the new drive

Thanks! 

Hello Jaydee_23,

I'm unable to get the attachments.

Could you attach them again?

Did you specify SC firmware on the drive you purchased?

Hi Charles

The attachments are okay. 

but i will attached again here. 

Old disk

Old disk

New Disk

New disk

Thanks

Hi Joey C

Good day!

The old drive we pulled out from SC 8000 and the new drive ordered from dell partners

Regards

Hi @Jaydee_23,

The drive you have there, RWV5D is not compatible with SC8000.

Also, did you pull this drive from an Equallogic storage?

Hello @Jaydee_23,

I am sorry, but it seems a compatibility problem. RWV5D is not a compatible disk with SC8000. I suggest contacting back with the Dell partners and make sure they provided a disk compatible with SC8000.

Regards.

Hi Diego

Good Day. 

Where I can download or find the list of the hard drive compatibility matrix for SC 8000?

Regards

Hi @Jaydee_23,

The SC8000 is connected to another storage enclosure right? SC8000 does not have any drives installed on its own chassis as it is a controller itself. Can you check if the drives is connected to another enclosure, like SC220 or SC280.

Pls. conect the sc2000 with a serial console and issue the below command

disk show 

Actually the new disk of 0RWV5D is compatible with SC8000. I guess the reason why SC8000 regarded it as external disk 1) the disk was not sc certified. It might be equallogic. 2) has the foreign array information. anyway you can show me the "disk show" command to check the actual disk status.  

I guess your 0RWV5D disk was came from Dell Equallogic system instead of compellent.  DELL PS and SC storage disks are not compatiable even they have the same disk lable and firmware.