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March 4th, 2016 02:00

Celerra NAS service not working properly

Hi Guys,

Many of the management commands are not working and end up in a error stating "critical 0: query schedule all", even i tried restarting the NAS service but still the restart was not complete.

[nasadmin@NSG ~]$ /etc/init.d/nas stop

umount: only root can unmount /dev/hda5 from /nas

ERROR: Unable to unmount /nas

umount: only root can unmount /dev/nde1 from /nbsnas

ERROR: Unable to unmount /nbsnas

NAS:/etc/init.d/nas: ERROR: Failure to stop nas service has left NAS services

in an undefined state.

Please reboot the control station.

For reboot , i get similar error message.

[nasadmin@NSG ~]$ nas_cs -reboot

Connect Failed:: Connection refused

Error 13958709250: The Celerra management service is not responding for task Reboot control station..

is there any way to reboot the CS, without doing it physically?

Thanks

Saran

March 9th, 2016 01:00

Hi Saran,

I found these two KB articles mentioned below,not sure whether it helps or not..,Please have a look:

https://emcservice--c.na16.visual.force.com/apex/KB_BreakFix_clone?id=kA2j0000000Qvjx

https://emcservice--c.na16.visual.force.com/apex/KB_BreakFix_clone?id=kA2j0000000QfJG

Thanks

Jyothi

2 Posts

April 26th, 2016 23:00

Hi Saran,

have you tried running those commands as root?

To do that, ussue 'su' command and enter the root password, then retry the commands. The default root password is 'nasadmin'.

1 Rookie

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108 Posts

April 27th, 2016 00:00

I guess it would be problem with the DART version. I could able to do a reboot with direct command "reboot".

2 Intern

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8.6K Posts

April 27th, 2016 10:00

Try the Linux reboot command

Nas_xx command don’t work if NAS services aren’t running

If you still have problem then open a service request

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