VRTX CMC connection not responding

Sajithk,

Would you confirm the last sentence for me, did you test the CMC card in another VRTX and it is working? Also, are you running redundant CMC's on the VRTX, if redundant have you tried failing over to the other CMC? Does that allow you to connect?

It could also be down to an issue with the Vlan configuration, you can try a factory reset as a last resort and see if the CMC is connecting afterwards.

Let me know. 

Thank you for the respond Chris
Yes I have tested in another VRTX and its working
yes it runs redundant CMC and I have checked with both ports separately its same and fixed a new CMC ( single ) to the VRTX and it still same
yes chris I also think the same , this this not a hardware issue ,it’s a setting, but to do a factory reset all what I checked we have to be logged in to CMC interface,
thing is here cannot , there not even a IP respond. ( I connected CMC and laptop directly , still no )

There is a serial port , can we do a factory reset from that ?
if possible can I have step by step instructions

Connect to the serial connection with a serial cable and reset the configuration with the racadm racresetcfg command. 

Chris .. do you have a guide ?  i mean like a document or something 
after connect the server and laptop how to establish the connection ? is it using " PUTTY" ? if so , how .. ?
pleas i not have big idea in this  
i have try with cable serial to network ( CMC connect to serial port and in  laptop to NIC ) but even the NIC indicators not working in the computer so i guess both sides need to be serial 

If you run the cable between the laptop and the nic you should just be able to ping the IP from a command prompt on the laptop.