systemstate error code-10

Question

Do you know why we keep getting the following error message:

avtar Error <8486>: Skipping post-processing on 'D:\Avamar\Var\SystemState.bkf' because of bad file size of 2048.0KB

avtar Error <6197>: Windows system State backup failed (code -10)

As a fix i have been performing an ntbackup of the systemstate file and if the backup runs to success i delete the systemstate file from the Avamar folder - This fix works for a couple of days and the issue occurs again, so i've started to move the backups to a different time window.

My questions is why do we receive this error message? It seems to be the cause of 80% of our failures?

I have checked the client by running the cmd - vssadmin list providers and writers with no errors found

Is this a known issue with Avamar backups? or maybe a performance related?

Please note, this is for VMs only.

Sameer_Khan · Answer

Check the log for avamar initiated ntbackup system state backup in C:\Documents and Settings\Default User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\Data and troublshoot ntbackup issues.

You can also add --systemstate-timeout=7200 in avtar.cmd in var directory of target machine to allow 2 hours for ntbackup to finish.

Aaron852 · Answer

Thanks for the post above

Sameer the systemstate timeout certainly sounds like a handy tip.

I have recently noticed that the error occurs a lot when there is an issue with the writers (vssamin list writers)

Does anyone know why the writers fail and is there anything i can do to proactively stop this happening?

Sameer_Khan · Answer

Aaron, You can apply MS KB hotfix 940349 for windows 2003 SP2 and consult with Microsoft for VSS Failures on Windows 2008. Generally reboot clears up all VSS issues. Thanks Sameer K

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systemstate error code-10

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