System State backup and System Reserved partition exceptions

Question

We have a device running Windows Server 2008 R2 for which we cannot get a good system state backup. That backup consistently completes with exceptions regarding locks on some .DAT files under the 100 MB System Reserved partition (based on the problematic GUID reported in the avtar log). Here's the log snippet showing the source of the exceptions: 2014-09-22 04:14:09 avtar Warning <7312>: Cannot get Security Descriptor for file '\?\volume{1dce34a8-82f3-11e1-ae37-806e6f6e6963}\System Volume Information\2331{3808876b-c176-4e48-b7ae-04046e6cc752}'. Error=5 (code 5: Access is denied) 2014-09-22 04:14:09 avtar Error <5139>: File access share error '\?\volume{1dce34a8-82f3-11e1-ae37-806e6f6e6963}\System Volume Information\001.dat' (code 32: The process cannot access the file because it is being used by another process).2014-09-22 04:14:09 avtar Error <5139>: File access share error '\?\volume{1dce34a8-82f3-11e1-ae37-806e6f6e6963}\System Volume Information\002.dat' (code 32: The process cannot access the file because it is being used by another process). This exception causes the entire system state backup to fail in that there are no available system state restore points for the server (the job status is still Completed w/exceptions. Any advice on common causes and fixes?

jodeyinka · Accepted Answer

The files in question here are attributed to Kaspersky anti-virus software. I will recommend an exception to these files or give backup account the necessary privilege to be able to R/WR this files. One thing to bear in mind is that anti-virus software are designed to prevent unnecessary access to its AI core files. If I were you I will create a CMD file on the client and exempt those files.

DELL-Leo · Answer

Hello mmusser,

I would recommend you to contact EMC support team to work on this issue. Please ask support team for solution ID: esg106882

The KB is only for internal use, so I can not share content here.

Hope this helps!

mmusser · Answer

Yes, excluding these files appears to have fixed the system state backup exceptions. Thanks!

Avamar

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