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March 14th, 2017 15:00

No Networking loading on older Avamar E node

I've got an older Avamar E node that is not loading any networking.  From a terminal on the server I am unable to ping out, when I run an ifconfig all it's listing is the loopback address (it's not showing bond0, eth0, eth1 or eth2).  I've compared the networking configurations with another unit that's working and everything looks identical (with the appropriate IPs).

This occurred following a power outage that we were not prepared for.  Is it possible the nic drivers have been corrupt?  If so is this something I could test for or reload on the server?

Thanks for any info!

2K Posts

March 15th, 2017 06:00

If possible, I would strongly recommend opening a service request for this issue.

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March 15th, 2017 06:00

Yeah, that's my thought as well.  Right now there is no support contract on this, I'll reach out to our contacts to see if we can purchase a support incident (if EMC offers it).

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