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3692
October 4th, 2022 06:00
x17 R2, keyboard and all RGB lights not working
My x17 R2 stood in sleep mode at night. Morning when I opened it =
Keyboard not working
RGB lights not working
Power button light not working
Alienware external lighting not working
I tried everything =
1. Reinstall drivers
2. Did all the steps from the tutorial video
3. Reinstalled even Windows
Nothing helped. Keyboard not responding RGB lights not working.
Please help
Siracco
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1 Rookie
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3 Posts
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October 11th, 2022 08:00
If your problem hasn't been solved yet I recently had your issue.
It was solved by doing a full uninstall. getting the folders from %appdata% , %programdata% , program files, program files 86 and deleting the things in registry.
I restarted then made a new user account and then reinstalled awcc on that account. My lights are working again on the original account afterward and I was able to delete the created user with no repercussions. I did have to do a repair on the application though to make it appear in my original account.
DELL-Jesse L
Moderator
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17.1K Posts
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October 7th, 2022 03:00
Pyrog,
Please install the Revo uninstaller from the below link: https://dell.to/3rMIinb
Then, follow the below steps:
1) Use Revo to completely uninstall AWCC and the AlienFX driver.
2) Restart
3) Install AWCC only, and after the install completes, wait 15 minutes, and then restart
4) Use the Windows/Microsoft Store and check for software updates. Install related updates.
5) Restart
6) Install AlienFX Display Smart Installer driver.
7) Again, check for Microsoft Store for alienware related software/updates, and install them.
crimsom
7 Technologist
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6.1K Posts
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October 7th, 2022 04:00
Hi @Pyrog
Revo Uninstaller free is sufficient. Use this utility to create system restore point, delete application then use Advanced Scan to remove multiple files, folders, and/or Registry entries left on your system. When more windows appear, delete all files, then Restart (not Shut Down) to save all system changes.
Gad_z
18 Posts
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November 27th, 2022 05:00
Thank you, Siracco!
That was the only procedure that worked for me.
FN+F7 was not working either...
I tried without sucess:
- BIOS 1.8.2
- Cherry firmware update
- Revo
philsward
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2 Posts
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January 3rd, 2023 00:00
Symptom: No lights at boot / cold turn-on; No power light, no key-board lights, no rear case lights; keyboard does not work at all and requires USB keyboard.
If you have no lights from a cold shut-down -> turn-on, and the keyboard is not responsive, you will have to remove the bottom cover of the laptop, disconnect the battery and re-connect it to fix the lighting and keyboard problem.
crimsom
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6.1K Posts
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January 3rd, 2023 04:00
Hi @DELL-Jesse L
My out-of-the-box Alienware 17 R5 (i7-8750H, GTX 1070, QHD) Laptop Review - NotebookCheck.net Reviews has no AWCC FX tab (and no AWCC Home tab) and fails to detect any of the installed AlienFX devices and fails to detect keyboard per-key RGB lighting.
Revo Uninstaller Free has been used to remove AWCC, but did not fix no LED problem.
Dell AlienFX, v.1.0.36v2, A04 | Driver Details | Dell US did not fix no LED problem.
Where is download AlienFX Display Smart Installer driver for Alienware 17 R5 MLK refresh?
crimsom
7 Technologist
7 Technologist
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6.1K Posts
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January 3rd, 2023 05:00
Hi @DELL-Jesse L
Alienware Command Center Application - Full Installer | Driver Details | Dell US Repair for Alienware 17 R5 FX Display does not work.
Nettozs
10 Posts
0
February 28th, 2023 16:00
Hey!! I bought my notebook some days ago and all time turn on with keyboard on wave but after the logo ALIENWARE, my keyboard stay lights blue and the alien command center on FX not have keyboard lights.
Please HELP ME =(
crimsom
7 Technologist
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6.1K Posts
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February 28th, 2023 19:00
Hi @Nettozs welcome to this free user-to-user Alienware laptop discussion forum.
Within the first 30 days there is option to Reject system delivered with faults. Dell Refund policy, New vs Refurbished - Dell Community. Please book your option to Reject asap. Then click on Contact Technical Support and request online session so that they can try to fix this problem. Click on @DELL-Cares to send Private Message requesting assistance.
Other thread is Re: Alienware Command Center Keyboard - Dell Community.