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16 Posts

1918

November 19th, 2022 00:00

x15 R2, mute key does not work

Hello,

For several weeks now, my mute key on the keyboard does not work anymore. 

- It does not change to white if pressed

- Microphone is not muted if mute button is pressed

Does anybody have an idea, how to solve this?

1 Rookie

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16 Posts

November 19th, 2022 08:00

Hi @crimsom,

thanks for the tip. I already found the problem. The Windows service "Realtek Audio Universal Service" was not configured to start automatically.

Now it works again. 

7 Technologist

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6.1K Posts

November 19th, 2022 07:00

Hi @pdchristian welcome to this free user-to-user Alienware laptop discussion forum. 

Please try toggling Multimedia Keys to Function Keys. 

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12 Posts

October 28th, 2024 06:07

old post, i've the same problem with x16r2 rtx4080, solved with this way;

-reinstall/repair alienware command center

-reinstall realtek audio driver

-reboot several times

-works.

i think AWCC is the matter, i don't know why but anyway finally works, but allow to give 1-5min after the win boot then the key is working, maybe the feature is under the windows services, the oem softwares are always flimsy, need to wait after the booting.

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