1 Rookie
•
16 Posts
0
1918
x15 R2, mute key does not work
Hello,
For several weeks now, my mute key on the keyboard does not work anymore.
- It does not change to white if pressed
- Microphone is not muted if mute button is pressed
Does anybody have an idea, how to solve this?
pdchristian
1 Rookie
1 Rookie
•
16 Posts
1
November 19th, 2022 08:00
Hi @crimsom,
thanks for the tip. I already found the problem. The Windows service "Realtek Audio Universal Service" was not configured to start automatically.
Now it works again.
crimsom
7 Technologist
7 Technologist
•
6.1K Posts
0
November 19th, 2022 07:00
Hi @pdchristian welcome to this free user-to-user Alienware laptop discussion forum.
Please try toggling Multimedia Keys to Function Keys.
Yun124998
1 Rookie
1 Rookie
•
12 Posts
0
October 28th, 2024 06:07
old post, i've the same problem with x16r2 rtx4080, solved with this way;
-reinstall/repair alienware command center
-reinstall realtek audio driver
-reboot several times
-works.
i think AWCC is the matter, i don't know why but anyway finally works, but allow to give 1-5min after the win boot then the key is working, maybe the feature is under the windows services, the oem softwares are always flimsy, need to wait after the booting.