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1 Message
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2140
x14, keyboard not working
my laptop keyboard stopped working, I troubleshoot the computer uninstalled, and reinstalled the keyboard on the device, and it stopped working. I also rebooted my computer a couple of times, and it I was able to type for a couple of minutes, and then it malfunctioned all over again. The touchpad still works, but I am still unable to type on my laptop keyboard portion
crimsom
7 Technologist
7 Technologist
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6.1K Posts
2
January 7th, 2023 00:00
Hi @adang789 welcome to this free user-to-user Alienware laptop discussion forum.
If your Alienware x14 has Dell warranty, please click on Contact Technical Support and request online session to fix software and/or instigate replacement part and installation.
If still under warranty, click the Get help now icon on the right of this web page to start a live chat session.
JOcean
9 Legend
9 Legend
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12.3K Posts
1
January 6th, 2023 19:00
If you connect a USB external keyboard and it works properly then you will probably have to replace the keyboard although there is a keyboard-controller board in the system and could also cause problems. Run diagnostics, F12 at boot, just to confirm the keyboard problems.
thomas_loewe
1 Rookie
1 Rookie
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3 Posts
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January 29th, 2024 13:25
Had the same issue and found a fix on Reddit Possible Solution for X-Series Keyboard Issues : r/Alienware (reddit.com)