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November 22nd, 2022 14:00
m17 R2, having difficult time find "Other devices" drivers
Alienware m17 R2
Hello again Dell community. So I finished doing a fresh Win10 install, downloaded and installed the first batch of Windows/Microsoft updates immediately after (approx. 28 then 17 more) and was able to find all but two drivers...which are listed under "Other devices" as PCI Device and SM Bus Controller. A search through windows update didn't yield any solutions and I got no help when using Alienware Update, Dell's Support Assist as well as Intel Driver & Support Assist. Below are the Hardware I.D.'s for each one if anyone could help me locate what they are or how to fix them...I'd appreciate it! Thank you in advance.
PCI Device :
PCI\VEN_8086&DEV_A324&SUBSYS_093C1028&REV_10 PCI\VEN_8086&DEV_A324&SUBSYS_093C1028 PCI\VEN_8086&DEV_A324&CC_0C8000 PCI\VEN_8086&DEV_A324&CC_0C80
SM Bus Controller :
PCI\VEN_8086&DEV_A323&SUBSYS_093C1028&REV_10 PCI\VEN_8086&DEV_A323&SUBSYS_093C1028 PCI\VEN_8086&DEV_A323&CC_0C0500 PCI\VEN_8086&DEV_A323&CC_0C05
mattyb3
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November 22nd, 2022 15:00
The 8086 vendor is Intel and A323 and A324 are the specific device ID's. Check the Drivers and Downloads for your system on the Support page using your Service Tag. Try installing the Intel Chipset drivers first and see if they install what you need.
EDIT: There looks to be 3 Intel Chipset drivers for the m17 R2 so do each one and hopefully it does the job.
Ronster253
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November 22nd, 2022 15:00
Hi @Crimson thank you for the reply but I already did that (as I stated in my thread up above.)
crimsom
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November 22nd, 2022 15:00
Hi @Ronster253 welcome to this free user-to-user Alienware laptop discussion forum.
Connect Alienware m17 R2 to the internet, then go to Device Manager, click on PCI Device or SM Bus Controller driver and try to update. If they are not required, delete and Restart (not Shut Down) so that windows will automatically install new drivers from the internet.
crimsom
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November 22nd, 2022 16:00
Hi @Ronster253 thank you for the clarification.
Please create Restore point, then run System File Checker utility to find and automatically fix any corrupted system files. Restart (not Shut Down) to save any changes. Repair windows system image using DISM to repair corrupt windows component store. Restart (not Shut Down) to save any changes.
Factory Reset, Restore, or Reinstall Microsoft Windows on a Dell computer | Dell US
How to Run System File Checker in Microsoft Windows | Dell US
How to use the Deployment Image Servicing and Management Tool (DISM) to repair the Windows System Store | Dell US
Ronster253
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November 23rd, 2022 00:00
Hi @mattyb3 ... I took your advice and did the 3 available Intel Chipset drivers one at a time from Drivers & Downloads and the Intel Chipset Device Software was definitely the cure! Thank you for the help.
Ronster253
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November 23rd, 2022 01:00
Hi @crimsom thank you for sharing those links as well as your wisdom. I will be creating a Restore point, running System File Checker and hopefully repairing Windows system image using DISM.
Thank you for your help!
mattyb3
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November 23rd, 2022 11:00
@Ronster253 You're welcome. I'm glad you got it sorted.