m16 R2, wake, BSOD, heatng

Hello!

Finally I found a similar issue. Less than a month with the m16 r2, and the same problem: can't put it in sleep mode, or it may:

- turn off (apparently);

- loop the lock screen, but I can't interact with it;

- after forcing shut down, it take some time to "resurrect" it; sometimes the alien logo above the keyboard blinks, sometimes the black screen appears, then reset automatically, and sometimes the keyboard, logo and touchpad light just stay changing colors.

I ran the Dell's SupportAssist, testing all the hardware components. An unexpected behavior was found in Intel Arc Graphic Card. I tried reinstalling the updated driver for it, but nothing changed. 

No youtube videos for this issue with the same model, no Google for it yet. Thinking about sending it to an authorized store to check my laptop, through Dell Support.

Thanks for posting, Starman7312. It don't solves the problem, but helps to connect with others having the same issue.

Hope we can find a solution.

@Yudi Ishizawa​ Interesting, that issues does sound very similar - however I have run many hardware scans and everything passes. But perhaps it’s to do with that intel arc GPU?

 
Personally I believe this to be a software bug and am trying to get Alienware / Dell tech support to look into providing a patch. So it could be a possibility this is what is affecting you.

However I would highly recommend contacting Dell support (via support assist app) due to the hardware irregularities experienced.

May I also ask have you had any blue screens of death (BSOD) and if so, what were they called. 
 
Glad it’s not just me with this issue - hopefully Dell / Alienware will fix the bug soon.

If anyone has this issue, please post on here.

And if anyone knows how to fix it / the cause I would be extremely grateful.

@Yudi Ishizawa​ As a temporary fix, you could try using hibernate instead of sleep, as this seems to work. If you wish to do this, you can enable hibernate in control panel power configuration settings . I also recommend setting the laptop to hibernate on lid close as well under these settings. You would also need to set sleep to never under windows settings (for both connected to power and battery). 
 
Hope this helps. However this is a work around not a fix - so any support would be welcomed from anyone.

* Additional Information:

This issues appears to be as a result of the laptop not entering windows modern sleep mode correctly (S0) - as the extreme heat suggests the processors and hardware aren’t entering low power mode correctly.

Once again I suspect a software/firmware/BIOS bug and implore Alienware/Dell to look into this and patch the bug.

Any other ways to fix this would also be appreciated, if anyone knows how to fix the bug.

I have a new Alienware M16 R2, AMD, Nvidia 4080 GPU, and am experiencing the same issue. I have reinstalled windows, drivers, bios, and used the dell support assist with no success. Have spent the last 4 days troubleshooting, getting frustrated, about to send mine back. It is a shame because it is beautiful laptop. 

Purchased the same latop, but the R1 version around August last year.  Laptop has been barely used.  I noticed this behaviour early on, and now a year later whenI am using the laptop again the issues is still occuring.  I leave the laptop alone, return to it with a black screen, refuses to wake up... briefly shows the login page on closing reopening the laptop... but then the screen goes dark again.  Restart the laptop by holding down the power button.

I have same issue wit m16 r2. Purchased 2 days ago.  After lid close only hard reboot, but not always. Sometimes i got dispaly error (2 red blinks and 7 blue) after boot

This is realy annoying in pc for 2500$

Looks like I found workaround of problem! This is not fix, just avoiding of black screen. Hope @DellSupportPro will react. 

To avoid black screen, you need to disable lid switch in BIOS. You will lose a posibility of wakeup on lid open and also sleep on lid close. Anyway this is much more better when your pc display only black screen.

I have the same issue. This is so frustrating. Even after working with Dell Support for a few hours the problem persists. 

Hey yall I'm having a similar issue. I have both the M18 R1 (AMD variant) and the M16 R2 (Nvidia). When closing the lid on the M18 and then opening the lid it briefly shows the login screen then goes black, but the keyboard is still on along with power button. I haven't messed with the M16 much but now that I know this is an issue Ill defiantly have to look more into it. Maybe I'll have to restore default BIOS settings, who knows. 

Hey, guys!

UPDATE to my situation! I sent my Alienware m16 R2 to Dell's Support, reporting the issue I posted above (about Sleep Mode), and other issue that appeared coincidently after the Sleep Mode issue: the delay to boot. First it took about 5 secs, 4.8. Then after the sequence of issues with Sleep Mode, it turned to 30 secs/ 60 secs. Don't know if the issues are related. But I think so. 

The Support team helped me a lot, gave me information about the process, confirmed the diagnostics and SOLVED the problem (thanks God)! Basically:

- they changed the motherboard and the SSD;

- changing the motherboard in the process revealed the SSD issue, because the new motherboard worked fine with their test-SSD, but not with mine;

- so the final problem was related to the SSD. It makes sense, since it causes interference in boot speed (initial boot, Dell Alien Logo Screen), and boot in some way is related to Sleep Mode feature on Windows. 

I chose to send it to Support team because it's covered by the guarantee, and I don't have experience on changing/handling internal components of notebooks. Best thing I did, in my case.

I'm very appreciated with the support they gave me. Hope this information can help you in some way! Since it is a new product, there is still few resources on web about. Sounds like we're pioneers (hehe). 

Thanks to Dell Support team for the help, attention and solution. 

Very satisfied with the product!

#Alienware  #m16R2

#SleepModeIssue  #WakeIssue

#BootIssue  #BootDelay

#ScreenIssue  #Dell

#2024  #Problem #Solution #SOLVED

Marks: @Starman7312 @KlingerOne @GirthVader @etaXdoa @foxocoder @thetacos

@Yudi Ishizawa​ 

That's awesome there is a resolution.  Would you know which brand and model of the SSD that have the issue?

@timc6896​ Hey! Sorry for the delay. I checked with the support team, they provided this information: 

- Brand: Samsung;

- Capacity: 2TB;

- SSD M.2 PCIe NVMe

I looked for in Google, but don't know which model specifically (970, 980, 990).

Hope it can help you!