Unsolved
2 Intern
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28 Posts
1
203
August 20th, 2024 16:10
m16 R2, sleep, the primary display is doesn't turn on
Alienware m16 R2
This has happened a few times in the month or so that I've had my m16 R2. Occasionally when resuming from Sleep, the primary display is doesn't turn on, and is missing in Display Settings I'll Lock my device, come back a few hours later, and find that it doesn't resume from sleep correctly. The laptop's screen is black and never turns on again.
This happened a couple of times when I had an external monitor plugged in. When that happened, the external monitor would work. If I then opened Display Settings, I would find that only the external monitor was appearing in the list of available displays. The laptop's built-in primary monitor wasn't even listed among the display devices.
Is this a known issue? Are there any steps to resolving this? This doesn't happen every time I let the laptop sleep. But when it does occur, I'm forced to hard shut down the laptop if I don't have an external monitor handy.
DanGoyette
2 Intern
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28 Posts
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August 21st, 2024 14:39
Update: This has happened a couple more times, and I may have a reasonable workaround. Instead of having to hard-reset the computer when this happens, it seems I can simply close the lid on the laptop until it goes back to sleep. (Wait until the Alien head logo turns off.) Opening the lid at that point seems to cause the system to wake up from sleep properly, with the screen turning on as expected.
sandhilt
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2 Points
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December 8th, 2024 04:20
Same problem here. Some solution?
DanGoyette
2 Intern
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28 Posts
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December 8th, 2024 07:11
This has happened again in several months. I assume it was a driver/bios/os issue that was later resolved. Are you on the latest bios, latest version of windows, drivers up to date?