Unsolved
2 Posts
0
702
m15 R6, new, stuck pixel
Hello,
I just received my new Alienware laptop yesterday in the mail. To my surprise after booting it up, I saw this white little speck show up on my screen. After doing some research, I found out it is a stuck pixel as it's only emitting a white color that I first noticed when the laptop was starting up. Is there any way I am able to fix this? It's only bothering me as I've only had this laptop for less than 24 hours and the stuck pixel is almost center on my screen rather than being towards the edge of the screen. I'd greatly appreciate any help and/or suggestion!
Thank you!
DELL-Cares
Moderator
Moderator
•
25.5K Posts
0
October 23rd, 2021 13:00
Welcome to Dell Social Media Support for Technical and Post Sales queries.
Please Direct/Private Message the Service Tag / Express Service Code / Order Number in the text format for which you need assistance.
Dell Display Pixel Guidelines
crimsom
6 Professor
6 Professor
•
6.1K Posts
0
December 16th, 2022 13:00
Hi @Type Necia welcome to this free user-to-user Alienware laptop discussion forum.
The as delivered out-of-the-box new Alienware m15 R6 should be perfect. Dell quality assurance should not have allowed screen with stuck pixel fault to leave fabrication factory. Customer cannot fix this hardware fault. Within the first 30 days there is Reject option that you must book asap. Dell Refund policy, New vs Refurbished - Dell Community. You must wait for Dell to arrange collection of damaged laptop.
Support for Alienware m15 R6 includes Contact Technical Support | Dell US to create Service Request within which to declare your Reject option's remedy. You have Dell warranty and can click on @DELL-Cares to send Private Message to request assistance.