215 Posts
1
2987
m15 R5, delete function of keyboard not working properly
Hello all,
The Delete function of my Alienware m15 Ryzen Edition R5 keyboard not working properly. Not sure what is going on but when I press it, seems the key works but the delete function does not. I tried using the delete button to remove text, emails from outlook etc. and nothing happens.
All my drivers and BIOS are up to date.
Any suggestions?
Thanks.
rla1999
215 Posts
0
July 4th, 2021 07:00
UPDATE
My function key was locked; not sure how that happened. the delete key now works properly.
crimsom
7 Technologist
7 Technologist
•
6.1K Posts
0
July 3rd, 2021 13:00
Hi @rla1999 has the Alienware m15 Ryzen Edition R5 base cover etc. been removed? The keyboard cable connection to the keyboard-controller board could have been disturbed and the fix would be to very carefully reseat this cable without damaging the connector. Please run F12 ePSA Diagnostic test.
At splash screen please press and hold down the F12 key, the boot menu will open in new window, locate Diagnostics and press enter. When new window opens stop all tests, click on bottom RH corner to open new window, click on keyboard icon and run full test.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
bjasso123
1 Message
0
November 6th, 2022 17:00
how did you unlocked it
unatco
2 Posts
0
April 5th, 2023 08:00
on my bosses g16 laptop, press and hold down fn key and press and release the escape key to lock/unlock the function keys. look for a lock symbol on the escape key or whichever key it is...
Mbelle
1 Message
0
April 27th, 2023 12:00
thanks so much for posting this, I was having the same problem and this worked.