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March 18th, 2025 16:32

m15 R3, AWCC issue, can't uninstall previous version

Alienware M15 R3

Alienware M15 R3

Hello, I've been trying to fix my AWCC center but nothing is working, I have been following guides online as much as I can but I keep facing the same issue. Whenever I try to Uninstall the version I currently have 5.9.2.0_A00, it tell me that the wizard was interrupted (will include image below). And installing any other version has not been working either. I have tried clearing everything related to AWCC with revo uninstaller but that also made no difference. Any help would be appreciated, thank you.

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17.2K Posts

March 19th, 2025 09:25

1. Uninstall with Revo Uninstaller
* Download and install Revo Uninstaller
* Uninstall AWCC: Open Revo Uninstaller, select Alienware Command Center, and click "Uninstall"
* Advanced Scan: After the standard uninstall, perform an "Advanced Scan" to find and delete any remaining files, folders, and registry entries related to AWCC
* Restart your computer after the Revo Uninstaller completes its task

2. Clean Up Remaining Files and Folders
* Open File Explorer: Open File Explorer
* Delete Alienware Folders =
Navigate to %appdata% and delete any Alienware folders
Navigate to %programdata% and delete any Alienware folders
Navigate to C:\Program Files\Alienware and delete the Alienware Command Center folder
Navigate to C:\Program Files (x86)\Alienware and delete the Alienware Command Center folder 
Delete Documents: Delete any Alienware FX and Alienware folders in your Documents folder

3. Clean Up Registry Entries
* Open Registry Editor: Type "regedit" in the Windows search bar and press Enter
* Navigate to Registry Keys:
* Go to HKEY_LOCAL_MACHINE\SOFTWARE\Alienware and delete the following folders =
Alienware Command Center, Alienware FX Media Plug, Alienware FX, CC Plugins.
* Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alienware and delete the following folders =
Alienware Command Center, Alienware FX Media Plug, Alienware FX, CC Plugins
* Exit Registry Editor
* Close the Registry Editor

4. Reinstall AWCC
* Enter your private Service Tag HERE
* On left pane, click Drivers & Downloads
* Click Category --> Ascending
* Look for Alienware Command Center Full Installer
* Download/save this to the Windows Desktop
* Run the downloaded installer and follow the on-screen instructions to complete the installation
*  Restart your computer after the installation is complete.
* Open AWCC and allow it to download any necessary components
* Restart your computer when done

(edited)

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March 19th, 2025 16:02

@DELL-Jesse L​ Omg thank you so much it finally worked 

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