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1 Rookie

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23 Posts

7002

November 20th, 2022 14:00

AWCC Installation Manager keeps popping up and not installing when playing games

I absolutely hate AWCC. However, I am forced to use it because its the only program that can control my fans. Every few months or so, a new update or what not will mess up the program and we have to troubleshoot. This time, I am getting constant "AWCC Installation Manager pop up when I am playing a game. It will hang on the bottom right of the screen, and say "Downloading Packages" or whatever. However, it will ALWAYS stop at 30%. Then a few minutes after, it will do the SAME THING. Uninstalling/Reinstalling does not work. I have the newest AWCC update from November 18th.

I searched online and another person had the same problem as me just over a week ago: https://www.reddit.com/r/Alienware/comments/ys4fc0/issues_with_awcc_installation/

9 Technologist

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6.1K Posts

November 20th, 2022 23:00

Hi @AlienwareOwner welcome to this free user-to-user Alienware laptop discussion forum. 

Please click on Product Support so that Dell can identify your system model and revision number, example x17 R2. Please share this information and the operating system, AWCC version, and game specification. Did you try the fix in the link in your opening post? 

9 Technologist

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6.1K Posts

November 21st, 2022 01:00

Please watch the 11 Mar 2022 'Alienware Support: How to Reinstall Alienware Command Center' video Here on YouTube and to get additional information. 

1 Rookie

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23 Posts

November 26th, 2022 15:00

This is ridiculous. 2 and a half years having this laptop, and AWCC is still giving me trouble.

 

Now I can't even install AWCC because the wizard keeps getting "interrupted".

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