14 Posts
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4190
Area-51m R1, AWCC, missing picure of laptop
hi, so i updated my alienware command center the other day and it does not show the picture of my laptop anymore, i thought it is a little odd so i rolled back to a previous version and it fixed it, however, ad windows update and whatnot updated it again, now the problem's back, does anyone know how to fix it without rolling back? because rolling back has its own issues as the program kept on insisting on updating.
kaabayjeizaskien
2 Posts
1
August 16th, 2021 00:00
Samething Happening to me only the alienware area 51m not showing image but my other alienware mouse, keyboard and monitor has it. and I am starting to be fist and thinking not buying another alienware again
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
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3.1K Posts
1
August 19th, 2021 20:00
Reinstalling the command center is the only thing I can recommend for you. Install the first version for your model and then install the latest version.
Theo999
14 Posts
1
August 19th, 2021 22:00
the may 2021 update seems to work fine for me, so either go first or may probably.
Theo999
14 Posts
1
August 26th, 2021 08:00
Hi everyone!
I hope this is good news, I just got a DM from the Dell rep. They said the engineering team is working on an update for the AWCC, I sincerely hope it comes out soon and it fixes this problem (and many other if there are any).
I'll be updating in this thread again when the update comes out. Have a great one guys.
Alienware Area-51 ALX 2006
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3.1K Posts
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August 30th, 2021 04:00
Honestly thats great! Thanks for the reply @Theo999 and I hope you'll reply with something along the lines of "Guys its fixed!" but all we can do now is wait.
cosmicdust73
2 Posts
1
September 14th, 2021 21:00
Crossing fingers hoping that the next AWCC update fixes this issue! Thanks for the update!
Theo999
14 Posts
1
October 11th, 2021 09:00
Hey again! hope everyone's allright.
It is now october, the reps closed the pm feed, and i cannot seem to send them messages regarding this issue, which is frustrating (limited pm the site says, odd really). Update is not here yet, hopefully it really does arrive before the end of the month.
Cheers.
Looking a bit bleak to be honest. Oh well
Alienware Area-51 ALX 2006
5 Practitioner
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3.1K Posts
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October 12th, 2021 05:00
Is it saying you've sent too many PM's? I would leave it alone for 2 hours since that fixed the issue for me most of the time so I can send PM's again. Once again I'm also sorry about this issue.
Theo999
14 Posts
1
October 12th, 2021 08:00
hey man, happy October
yep, it said too many PMs, but yeah, left it for awhile, now it's fine again, odd really, thanks for the tip mate! Crossing my fingers for the update.
Alienware Area-51 ALX 2006
5 Practitioner
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3.1K Posts
1
October 14th, 2021 12:00
happy october too!
Has it been fixed??
Theo999
14 Posts
1
October 14th, 2021 19:00
Nah, not yet mate, the reps said it'll be out this month, but not yet.
It is still the June update in the support download section.
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
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3.1K Posts
1
October 14th, 2021 21:00
Ok let me know.
Alienware Area-51 ALX 2006
5 Practitioner
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3.1K Posts
1
October 26th, 2021 10:00
Congrats!
Theo999
14 Posts
0
April 24th, 2022 07:00
Hey Guys! I hope everyone is well in this trying time!
To the Alienware team, you guys fixed it, but i just don't understand.
I just got an update today, guess what.
my alienware picture is missing again, how the heck did you guys fix it only to update it again with the same problem?
crimsom
7 Technologist
7 Technologist
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6.1K Posts
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April 24th, 2022 23:00
Hi @Theo999 thank you for sharing AWCC problem.
Please update Windows version Windows 10 Update Assistant (crimsom) - Dell Community
The following YouTube video should reveal the Alienware Area-51m: Enabling Custom Lighting Modes in Win 10