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17 R5, AWCC, AlienFX missing
Please help. After the update, the FX is now missing. I cannot change the lights, even the FN+F12 doesn't work anymore. Also, the fusion functionalities don't work anymore too. It crashes when you click some of its icons. I tried everything! from uninstalling and re-installing. But no luck.
Please help
BonesB
83 Posts
0
August 22nd, 2018 10:00
This happened to me also after the recent update. Got it back by using windows system restore.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
August 22nd, 2018 14:00
Hi @Nate Helix,
You can try the system restore or download 5.2.0.0 from site and perform a clean install (following ALL the steps from this link).
Nate Helix
5 Posts
0
August 22nd, 2018 18:00
Thank you!
I've done all the instructions, however the Command Center was stuck on loading screen. See image link
https://ibb.co/m33bTK
You can also notice that Overclock and Thermal are loading.
Also, check this ErrorLog
https://ibb.co/k9CaNe
I need a major help.
Regards,
Nate
BonesB
83 Posts
0
August 24th, 2018 12:00
Hi i had exactly the same thing. After installing AWCC i also installed Intel Dynamic Platform and Thermal Framework
and Alienware OC Controls. Reboot and wait a while before opening AWCC, eventually it kicked in.
Hope it helps.
Nate Helix
5 Posts
1
August 24th, 2018 21:00
Hi Bones B,
thank you for sharing your solution. I already did re-install ALL the chipsets including Intel Dynamic Platform and Thermal Framework + OCC Controls + restart. However, like I mentioned earlier on my post, the Command Center was stuck on loading screen. (see attachment)
Anyways, I did a "system restore" (dated closest before the patch update of AWCC) and everything works fine.
There's nothing we can do for now. Even you re-install the previous patch of AWCC 5.2.0.0 won't work.
In my conclusion, the latest patch for the Command Center is buggy and broken. Dell programers should fix this immediately. So don't allow the Command Center to update whenever it finds an internet and download the latest patch.
UPDATE: August 29th 2018
From time to time, the AWCC 5.2.1.0 will go crazy again. You cannot change the lighting. However, you can fix this by doing a BIOS Diagnostic Test, and system defragment. Do not install its component.
ANOTHER SOLUTION:
" If AWCC doesn't work again, try to end task all ACTIVE processes from the Task Manager (Alienware Command Center, awcc.background.server, awcc service and xtuservice) and try to re-open the AWCC again." suggested by Timmy Barriga
That's all I can share for now.
fedupofthis
14 Posts
0
August 25th, 2018 15:00
So ,basically Alienware/Dell have removed one of the prime reasons I bought this particular laptop instead of another. And there is no answer because there is nobody I can find at either company that even acknowledges this is a problem. Every time I turn the thing on, it happily goes through all the colors I can no longer change before reverting to a default. All available lights are blue bright with no way to change. Any way to lose a potential lifetime customer. If i don't smash it up anyway to get a refund?
Nate Helix
5 Posts
0
August 26th, 2018 04:00
Hahaha I'm not sure if you get a refund for that.
Well, Dell-Alienware is been known for having a very poor customer service since then. I'm not sure if they are going to fix their brand on that. But I know that Alienware is a great laptop, though they just released a buggy AWCC that affects light and macro controls.
For now, let's wait for the newest patch.
My laptop is currently running well without any problems as long as I don't let the AWCC updates itself.
fedupofthis
14 Posts
0
August 26th, 2018 11:00
So the only thing I can do is turn auto update off? Thanks for the reply. Will be writing to a UK address for Dell and see what the response is.
Polado
1 Message
0
August 29th, 2018 01:00
May I know your working well version of BIOS and AWCC?
Nate Helix
5 Posts
0
August 29th, 2018 07:00
Hi there,
My current BIO version is Version/Date Alienware 1.2.1, 29/05/2018, and AWCC 5.2.1.0
Do you encounter the same problem?
Respectfully yours,
BonesB
83 Posts
0
August 30th, 2018 06:00
Thanks
Makes you wonder why they actually pay whoever it is writing this awful software.
fedupofthis
14 Posts
0
September 1st, 2018 12:00
its not working well. in fact as previously stated after alienware update FX is missing from the acc. its the latest version ,after 20 plus emails a dell employee remotely attempted to re install missing software only to give up after 45 minutes mumbling something about backing files up etc,i told the so called expert i bought a laptop not a degree in computer science to which he mumbled something about a manual and heard nothing since.
Naroj
1 Message
0
October 6th, 2018 03:00
I had a similar problem on my AW 17x r5 or r1 which ever it is called.
After I downloaded an older version of Command Center, it worked.
Find it here on Dell's website : https://www.dell.com/support/search/au/en/audhs1#q=alienware%20command%20center%20windows%2010&sort=relevancy&f:iuxType=[Drivers%20%26%20Downloads]&f:product1Facet=[Laptops]&f:langFacet=[en]&f:product2Facet=[Laptops%7CAlienware]&f:product3Facet=[Laptops%7CAlienware%7CAlienware%2017]
Its Command Center 3.6 for Notebooks
Driver ID: 7YT4T
I hope that works for you
Tom12341234
1 Message
0
March 27th, 2019 01:00
Update to the latest version of AWCC and all the problems will be solved
Matafleur
3 Posts
0
March 27th, 2019 02:00