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March 27th, 2017 10:00

Troubleshooting an X51. Powers on, no image

Recently got an older X51 off a friend who reported it no longer works. He kept his hard drive and purchased a new computer. The computer now belongs to me and I'd love to save it. X51 came with Win7. Possibly R1?

Installed a 1TB hard drive I had and reseated the RAM, discharged CMOS. Machine powers on, no image (from videocard or onboard video), and seems to go into a low power mode? Motherboard light turns on (Blue) and turns backs off.

There is a disc in the disk drive, but the eject button does nothing.

Is there a possibility that my hard drive needs the drivers for the videocard and such, and the onboard video is possibly turned off in the BIOS. Is the motherboard bad?

Feel free to send me some troubleshooting tips to try out, or signs to look for.

March 27th, 2017 10:00

Unfortunately, I get no image at all. No startup image, no BIOS, nothing. I've tried connecting the monitor to both the video card and the onboard HDMI

3 Apprentice

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4.4K Posts

March 27th, 2017 10:00

Hi ‌,

First check if the integrated card is enable in the BIOS. 

  1. Enter the BIOS (F12)
  2. Go to the Advance tab
  3. Integrated devices 
  4. Primary Display > Select IGFX (F10 to save and exit).

Then connect the monitor to the onboard card (HDMI located at the top half) and let me know!

3 Apprentice

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4.4K Posts

March 29th, 2017 09:00

Take the video card out and try with just the onboard card.

April 5th, 2017 10:00

I've tried this and get the same results. I wish I had another video card to test.

With the Videocard removed and the onboard card the only available, I'd assume something would show up but it doesn't. This means one of three things.

1. the Onboard is disabled in the BIOS

2. The motherboard is bad

3. This is another issue elsewhere causing this issue.

A reminder that all of the video cables and the monitor I'm using are all in working condition.

April 5th, 2017 14:00

1. as far as i know, the GPU settings in the BIOS are just preferences. but it even doesn't matter since you already cleared CMOS. right?
2. very likely. it could be CPU aswell. do you know if your friend overclocked the CPU?
3. do you have another Power Supply at home? i could tell you a story, but let's make it short.

April 6th, 2017 05:00

Thank you for the quick response.

I highly doubt he overclocked the CPU. He's an older gentleman who liked playing SIMS and other low performance games.

You are correct, I did clear the CMOS, so that should have cleared the BIOS settings, I didn't think about that.

I unfortunately have no spare parts for this machine. I did suspect the power supply could be the issue, but it's very unique and not interchangeable. I wish I could get my hands on another to test without having to purchase one. An inadequate power output could definitely explain these issues. I guess I could hook a multimeter to the output and see if it matches the power brick's rating.

If you have a story to tell, I'm all ears!

April 6th, 2017 06:00

woops. didn't notice your reply somehow.

is it an ATX / SFX PSU or external one like for the laptops?

few months ago my HTPC had a similar issue. i push the power on button, the PC boots up, all fans start to spin, no video output, no boot beep.  clear CMOS and Power Drain didn't help. i found a temporarily solution. i opened the case and disconnected all the cables, Power, SATA, USB, Fans, Front Panel and removed RAM. after a half hour, i put everything back together and my HTPC booted up. worked fine for 3 to 5 days and then it happened again. after third time i bought a new PSU and the problem was gone. two months later with the new PSU no problem sofar.

April 6th, 2017 08:00

Intriguing. It's an external PSU, specifically the humongous XM3C3.

Output is listed as 19.5V and 16.9A

I guess I'll take it to the test bed and hook up a multimeter

Image result for dell part number xm3c3

April 6th, 2017 09:00

that makes it harder to replace it. it could be the connector itself.

it better not be the PSU. 360 Euro on ebay! pretty crazy price.

Yeah. test it with the multimeter.

good luck.

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