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April 25th, 2017 14:00

PCI standard PCI-to-PCI bridge i am getting a failure on this when i run a test on my motherboard what does this mean

I am crashing and freezing while gaming.Then I get a PCI standard PCI-to-PCI bridge failure when I run a dell test on my motherboard.

7 Posts

April 25th, 2017 15:00

I have an alienware x-51 running windows 7 the failure reads like this

pcl bridge-pcl standard pcl- to -pcl bridge       failed

  pcl express status test             wpe01-edz   failed

8 Wizard

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17K Posts

April 25th, 2017 15:00

Someone here might be able to help you, but they would likely need to know your exactly Alienware model and what version of Windows you are running.

 

That error points to a chipset or motherboard problem.

8 Wizard

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17K Posts

April 25th, 2017 20:00

What "Dell Test" are you running when it gives you that error?

 

If your Windows Device Manager is free of errors, and the machine runs ePSA Diagnostics (outside of Windows) without errors ... I don't think I would not worry about it.

7 Posts

April 26th, 2017 05:00

Yes my computer passed all the pre boot assessment tests but still getting crashes while gaming. I am getting stuttering then freezing then a blue screen crash,have no clue what the problem may be.i am getting this error in my event viewer

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

   There is also this info

Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2017-04-26T12:41:40.006809700Z
EventRecordID 5252
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer stu-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 278
BugcheckParameter1 0xfffffa800e2f2010
BugcheckParameter2 0xfffff8800fa74518
BugcheckParameter3 0xffffffffc000009a
BugcheckParameter4 0x4
SleepInProgress false
PowerButtonTimestamp 0

9 Legend

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47K Posts

April 26th, 2017 09:00

Alien Autopsy error
PCI Express Status test failed with the Error code WPE01-EDZ

This sounds like physical Damage to motherboard.

https://support.microsoft.com/en-us/help/2028504/ 

"Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}"

Windows Kernel event ID 41 error

"The system has rebooted without cleanly shutting down first" in Windows

This scenario usually indicates a problem with the hardware. Or, the driver can cause this problem. To help isolate the problem, check the following items: 


1. Overclocking
: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.

2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.

3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.

4. Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

5. Defaults: Use system defaults, and run the system. 

8 Wizard

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17K Posts

April 26th, 2017 11:00

Good troubleshooting on your part (knowing to look in Event Viewer and all). Good work.

Passing ePSA sounds promising, but as you probably know, it's not "all telling". Unfortunately, it doesn't really "push all the hardware very hard" or to the max like gaming does. However, it is a good preliminary hurdle to pass.

‌ findings are certainly valid and concerning, so be sure to investigate that angle. However, for a moment, lets assume the motherboard is still 100% good (since it passed ePSA), and something else is causing the problem.

1. Is that an x51 R1, R2, or R3?

2. What exact video card is installed?

3. What wattage AC-Adapter is being used?

4. What exact video driver versions are you running, and where did you get them?

7 Posts

April 26th, 2017 13:00

I have an alienware x-51 r

my video card is a NVidia geoforce gtx 660 and I have the latest drivers provided from geoforce experience.

the ac adapter is the factory one I got with purchase of computer.

I have not added or overclocked anything on the computer have run a chkdsk check and memory checker have passed them all.The crashes only happen while gaming so the stress from gaming is causing the crash or something. For instance the computer will freeze start making a buzzing sound then recover then a little later the same and crash again and give me a video driver error. The video card passes all tests maybe the games are causing to much stress on the card but have run these games for hours before this started to happen. I have reduced the graphic setting and the stuttering and crashes keep happening.

  I have contacted NVidia support they got me to disable my integrated graphics which I have done and changed my power setting to maximum performance.

8 Wizard

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17K Posts

April 26th, 2017 16:00

Sounds good, maybe that will help with your Nvidia GTX-660.
 
And not to be picky, but you really didn't answer most of my questions.

9 Legend

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47K Posts

April 27th, 2017 06:00

Vicious Dust bunnies have infested your unit and you will not be able to fix this without checking the GPU fan and CPU fan and blowing out the dust and grime inside.

7 Posts

April 27th, 2017 07:00

lol I think I might have solved the problem I ran a game for 2 to 3 hours yesterday and did not have any problems. The error on the motherboard test does concern me. Because if this problem persists would like to know what exactly I will have to replace the video card or motherboard or both.

7 Posts

April 27th, 2017 08:00

alienware x-51 r2

330w ac adapter

geoforce game ready driver version 381.89

NVidia gtx-660

8 Wizard

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17K Posts

April 27th, 2017 10:00

moldy5000 wrote:

lol I think I might have solved the problem I ran a game for 2 to 3 hours yesterday and did not have any problems.

Oh really ? What did you do to fix it?

8 Wizard

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17K Posts

April 27th, 2017 10:00

moldy5000 wrote:

1. 330w ac adapter

2. geoforce game ready driver version 381.89

1. Good, the big one. That is what I wanted to verify.

 

2. Not sure about that one. GTX-660 is kinda old (in computer years)  . Old cards and new drivers don't always work so well.

 

https://forums.geforce.com/default/topic/930051/latest-safe-drivers-for-gtx-660/

I know v378.78 03-09-2017 WHQL Driver (from nvdia.com) works, but that's on my newer GTX-1070.

 

I know v375.63 driver (that Dell Pre-installed) is one of worst ever and causes hard-lock freeze/crash hardware-failure  on my Aurora-R6.

If you continue to have problems, I would probably ... shut-down, unplug, dissipate "flea power", and then:
- Reseat video card, PCIe riser card, and all power cables. Also, check for any corrosion or scorching on any plugs and contacts.

7 Posts

May 4th, 2017 14:00

I took my computer apart unplug battery and video card then reassembled made sure spacer between card and cage was securely in place and seemed to have fix the problem for know.I still have made some changes to NVidia control panel as well turned off triple buffering and vertical sync and rendered frames down to 3.

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