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M18x R2 sound simultaneiously from headphone jack and internal speakers
Hi, recently I noticed that sound is coming out simultaneously through my headphone jack and internal speakers. I just noticed this because normally I have speakers plugged in to my headphone jack so its hard to notice additional sounds coming from my laptop. However the other day I was using headphones while my wife was asleep and when I took them off, sound was still coming through my internal speakers.
I found this suggestion on the dell website, but it did not correct my issue:
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1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on the Creative Labs Recon driver.
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.I have also downloaded and installed this driver from the dell website, but also did not correct my issue:
Realtek ALC3661 Audio codec Driver
Thanks for your help in advance.
Carbon Based Lifeform
872 Posts
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July 25th, 2017 11:00
your m18x R2 has Creative Sound Blaster Audio Card and not Realtek one.
uninstall all RT Audio Drivers, then download and install Creative Sound Blaster Driver here:
Support for Alienware M18x R2 | Drivers & downloads | Dell US
after installing it search for Creative App like Recon 3D. maybe you have similar Options there.
Edit:
i have to admit that i didn't read your Posts carefully. it was in the Middle of the Night and i was really tired. i just wanted to leave my Screenshot here to show you what you should look for. i should have noticed long Time ago that you have Creative Sound Card instead of Realtek. i meen it's right there in the Opening Post and your Screenshot shows it too.... lol
strange that no one else saw it and corrected me.
oh well. sorry.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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July 20th, 2017 10:00
Hi,
Is it like a static/buzzing type of sound? Is your system running the latest Bios version A11 (You can check your Bios version on the "MSinfo32" system summary window)?
mikeismad
7 Posts
0
July 20th, 2017 15:00
Hi, thank you for your reply.
No sound quality is fine both through headphone / speakers and internal speakers. Its just coming from both places at the same time.
Yes BIOS was already updated to A11.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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July 24th, 2017 13:00
Hi,
Thank you for confirming this. Please right click on the speaker icon on your windows taskbar and select the "playback devices" option. You should see a list of the playback devices, try setting the speakers as the default device and then test the sound again.
mikeismad
7 Posts
0
July 24th, 2017 15:00
No, I had tried that beforehand.
Speakers is set to default and sound is coming from both laptop speakers and headphones. Also same results if I choose test for 'Speakers'. When I try to TEST 'Digital Output', I do not hear any output however the bar does move up as if it were playing somewhere. Also, if I change 'Digital Output' to default, there is no change, sound still comes from both places and the bar next to 'Speakers' continues to move up and down, however at that point I can no longer control volume with volume buttons on the laptop.
Carbon Based Lifeform
872 Posts
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July 24th, 2017 16:00
my Realtek Chip has this Feature which can be Enabled / Disabled in the Realtek Audio Settings. double Click on the Realtek Audio Icon in the Taskbar, then open Info Menu. i have an "i" in the lower right Corner of the Realtek Menu but it could be also in the upper right Corner.
maybe you have something similar. worth checking.
mikeismad
7 Posts
0
July 24th, 2017 16:00
I do not have a Realtek, icon or any software installed that I could find. Could that be the issue?
Carbon Based Lifeform
872 Posts
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July 24th, 2017 17:00
well you should have something installed. apparently you downloaded and installed "Realtek ALC3661 Audio codec Driver". open Windows Control Panel and see if you can find something there.
my Screenshot above is from my Asus H170 Pro Gaming Motherboard and not an Alienware Machine. it should show you what you are looking for.
mikeismad
7 Posts
0
July 24th, 2017 17:00
Well, unfortunately I cannot find anything other than the driver installed.
Carbon Based Lifeform
872 Posts
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July 24th, 2017 18:00
i have no Idea whats going on with your RT Panel.
some Devices have an Option in BIOS Settings which can switch the Audio Device from HD to AC97. if you pick AC97 then your Audio Chip behaves exactly like yours. usually the Option can be found in Advanced Menu of the BIOS Settings.
mikeismad
7 Posts
0
July 25th, 2017 10:00
I do not see any of those options in my BIOS.
Advanced
Miscellaneous Devices
mikeismad
7 Posts
1
July 25th, 2017 14:00
Thank you so much. That seems to have corrected it.
Carbon Based Lifeform
872 Posts
0
July 25th, 2017 15:00
Great.
happy i could help.
bye