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hey ..i bought Alienware 15 R3 two days back. it ran fine for two days but today while i was playing a game it turned off suddenly without any warning and after i restarted it, this error is being given "Your battery is temporarily disabled. Please turn o
hey ..i bought Alienware 15 R3 two days back. it ran fine for two days but today while i was playing a game it turned off suddenly without any warning and after i restarted it, this error is being given "Your battery is temporarily disabled. Please turn off your computer and try again when the unit is back to the operational temperature"*, and my battery is not working ,not charging. laptop is running on AC adapter power supply and the battery sign is showing plugged in,not charging. Kindly help me out .thanku
sioux58
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December 11th, 2017 07:00
I had the same issue. If I unplug the charger and plug it back in, the battery will charge. If I'm just surfing around the internet all is fine, but the moment I log into a game, the charger stops working and the battery discharges in about 30mins.
Very disappointed in my purchase
Alienware-Eimy
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December 11th, 2017 10:00
Hi and ,
Is the BIOS version up to date?
Saadiboy
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December 11th, 2017 11:00
Alienware-Eimy thanku for replying. yes my bios version is up to date. i updated it after this issue arised.
Alienware-Eimy
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December 12th, 2017 13:00
Try a power drain:
1. Unplug every external device from the system (including the AC Adapter)
2. Open the bottom cover and disconnect the battery cable. Use this video as a reference to see how to disconnect the battery cable (just the cable, sec 29-31) Alienware 17 R4 & Alienware 15 R3: Battery Disassembly - YouTube
3. Hold the power button for around a minute to drain all the power out.
4. Reassemble the system and reload the latest Bios version.