Unsolved
This post is more than 5 years old
1 Message
0
4357
Graphics Amplifier not being detected
Hello.
I own an Alienware 15 alongside an Alienware graphics amplifier which contains a GTX1080 graphics card. This has worked perfectly for around half a year with no issues. Recently however I am receiving an error in which my PC does not detect the amplifier, this can be seen when I try to update/redownload it's drivers or when customizing my lighting on the Alienware command center. This is made stranger by the fact that in device manager and GeForce experience it recognizes that I am running a GTX1080, however when attempting to run a game it plays as though I don't have any Nvidia graphics cards installed. Upon booting up my laptop the light from the graphics card inside the amplifier turns on however the light at the front of the amplifier does not.
I have tried restarting my laptop multiple times, and even switching out the cables however nothing seems to work. I have checked the Nvidia control panel and it is set to run the most powerful card for games (which should be the GTX1080).
If anybody has any solutions it would be greatly appreciated.
Thank you.
whpped99
1 Message
0
December 2nd, 2017 21:00
I just started having issues similar to yours. Tried a ton of stuff driver installs, bios update, reloading Alienware software to no avail. AW command center show all 3 gpus on (shouldn't be like that). Not sure what gives. Some update probably screwed it up. I'm about to roll back window and see what happens. I also have a 1080. My system is the 15R3 with 1060.
xela2000
1 Message
0
December 4th, 2017 14:00
Nearly same issue.
My amplifier does not work anymore since last wenesday (29th of november) (It was working perfectely before).
It light on without issue, the AW command centre see it (I can change the light front color), but the Nvidia video card use it the integrated one and not the one it the amplifier.
The Nvida control panel does list my integrated card (and not the one in the amplifier).