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January 4th, 2018 11:00

Bluetooth adapter error 43 on alienware 17 R3

Hello everyone, this is my first post here so sorry if I ramble! I recently bought a used alienware 17 R3 which came with windows 10. I'm not a fan of win 10 so I installed win 8.1 instead, all the drivers went on fine but the Bluetooth adapter is showing error 43 its been stopped by windows. I have looked for answers, but found none that work. I have tried uninstalling and reinstalling the driver but no luck. I would go to the manufacturers site and download their driver but in device manager the adapter just says "generic Bluetooth adapter". I can't seem to find a Bluetooth driver on the dell site either. Out of ideas on this and need some help please folks.

3 Apprentice

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4.4K Posts

January 5th, 2018 07:00

Hi ‌,

What's the wireless card model on your system? 

3 Apprentice

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4.4K Posts

January 5th, 2018 08:00

Send me a private message with the service tag so I can check. 

January 5th, 2018 08:00

Don't know, it is listed as generic adapter in device manager. Even if i get properties on it it says the same, and thats a bit of a problem! Lol!

Sent from my Samsung Galaxy smartphone.

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