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alienware leds under the screen always off
Hi
I just bought a new alienware mx 14 and i have noticed that the alienware letters just under the screen are not on and I cannot change the color for them can you help please?
Chris
Dell-Rajesh R
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4 Operator
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March 22nd, 2013 10:00
Hi Chris,
Follow below steps which can resolve the issue:
Update BIOS to latest version from the following link:
http://dell.to/13zDaCI
Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Now Create a new AlienFX theme:
Reinstall the latest Alienware Command Center from the following link:
http://dell.to/16NvJYz
If needed, create a new AlienFX theme again. For more refer below video:
[View:http://www.youtube.com/watch?v=oXKvdJDh_1U&feature=plcp&list=PL6813CF4FEF48EDBC]
Awaiting your response!
webber101
3 Posts
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March 22nd, 2013 11:00
Done but still no luck i think this is faulty and i need to get it back to service center THE 2ND DAY THAT i OWN IT :(
Dell-Rajesh R
4 Operator
4 Operator
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3.3K Posts
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March 26th, 2013 17:00
Hi Chris,
Let me know your location/place you reside, so that I can take the case forward.
Awaiting your response!
webber101
3 Posts
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March 26th, 2013 20:00
Hi
Thanks for your interest but luckily our local supplier in Malta (intercomp) replaced my Alienware m14x in less then 24hrs after they received my complain.
Chris
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
March 27th, 2013 17:00
Hi Chris,
Glad to know that you have got a system exchange.
Should you require any further assistance, kindly private message me.
Awaiting your response!