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June 6th, 2024 14:34

AW3225QF, multiple issues

Alienware 32 4K QD OLED Gaming Monitor AW3225QF

Alienware 32 4K QD OLED Gaming Monitor AW3225QF

Hello Dell/Alienware Community,

I've been a loyal Alienware customer for over a decade and have always appreciated the quality and performance of their products. Recently, I upgraded from my beloved Alienware AW3420DW to the new Alienware AW3225QF. While my old AW3420DW was flawless, the new AW3225QF has been causing several issues that I need assistance with. I'm hoping to find solutions or insights from this community.

System Specs:

  • CPU: i9 13900K
  • GPU: RTX 4090 Founders Edition
  • RAM: 64GB
  • OS: Windows 11 Pro 23H2
  • NVIDIA Game Ready Driver: 555.99
  • AW3225QF firmware: Alienware_AW3225QF_FWUpdate_M2B105_Windows

Issues with AW3225QF:

  1. AlienFX Lighting:
    I love the design of the AW3225QF but prefer to keep the RGB lighting off. As documented in the first photo, the settings under AlienFX -> AllZones are set to Off. However, the lighting turns on by itself even though I haven't changed the settings. As seen in the attached screenshot, the blue light is on despite AllZones being off in the software. The only workaround I've found is to toggle AllZones on and then off again, but the issue recurs.

  2. High Pitch Noise:
    Every 1-2 hours, the monitor produces a high-pitched coil whine that lasts for a few seconds and then repeats after about 2 hours. While I managed to capture the noise on my iPhone, it wasn’t audible in the recording. It’s only noticeable in person when there are no other sounds playing or when not wearing a headset. This noise is very uncomfortable and sometimes disrupts my work and gaming sessions.

  3. Increased GPU Temperature:
    The monitor is connected to my NVIDIA RTX 4090. In desktop mode, the GPU fans usually remain silent. However, since switching to the AW3225QF, I've noticed the GPU fans turning on randomly. I monitored the temperatures without using the computer and observed that the GPU temperature increases from around 30°C to 50°C when the AW3225QF is on, triggering the cooling system. This never happened with my old AW3420DW and doesn’t occur when using my AW2723DF. Here are the temperature changes I observed and documented in the pictures below:

  • 13:00h: Monitor off - 25°C CPU, 28°C GPU
  • 13:00h: Monitor on - 30°C CPU, 30°C GPU
  • 13:05h: Monitor on - 27°C CPU, 35°C GPU
  • 13:36h: Monitor on - 29°C CPU, 44°C GPU
  • 13:58h: Monitor on - 33°C CPU, 50°C GPU

After reaching 50°C, the GPU fans start cooling down the graphics card, and this cycle repeats every hour.

It is worth mentioning this issue cannot be reproduces with my secondary monitor, the AW2723DF, which works perfectly without any issues, as well as on my old AW3420DW I've never experienced this issue.

Conclusion: To make this perfectly cleat, I really want to love the AW3225QF.

But the issues I've encountered make me concerned about my hardware and leave me unsatisfied with the product. I’m hoping to find a solution or at least understand if others have faced similar problems.

I'm aware that this could be a super niche hardware combination issue, but if anyone can give any advice or insight, it would be highly appreciated!

Thanks for reading this and for any help you can provide.

Best regards :)

Attached are photos that document the issues 1 and 3:

1: AW3225QF_1_AlienFXOn_AllZonesOff

13:00h: Monitor off - 25°C CPU, 28°C GPU

13:00h: Monitor on - 30°C CPU, 30°C GPU

13:05h: Monitor on - 27°C CPU, 35°C GPU

13:36h: Monitor on - 29°C CPU, 44°C GPU

13:58h: Monitor on - 33°C CPU, 50°C GPU (GPU fans start turning)

6 Professor

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6.3K Posts

June 6th, 2024 20:32

The temperature is due to the resolution of the monitor, 4K versus 1440P on your other monitor(s).

4K puts extra load on the GPU and CPU, hence the increase in temperature.

If you have Alienware command Center installed it will override your color settings, so I would check that if you constantly get it changed without doing anything.

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