Aurora R16, Speedshift and Speedstep options both must be disabled

It has to do with this announcement from Intel.

There's nothing you can currently do besides hope that your CPU has not started to degrade yet.

Once this new BIOS comes out, hopefully Dell will roll it out fast.

But even then it might already be to late for yours, as you have multiple threads with random game crashes happening on your R16. It could be related to other issues, but it's hard to say even with further testing.

And just to be clear: this is an Intel issue and not an OEM/DELL issue. Every 13/14 generation Intel desktop CPU is affected by this bug. It's a very big issue for Intel because you are talking about many sold CPU's here.

You can also see this article for warranty policies related to this specific Intel issue from various OEM's.

But I would wait on an official response from Dell/Alienware and take the below as a general guide.

@Vanadiel​ 

so yesterday I had some sort of power failure running Death Stranding game, is it related to the 3D card or the intel CPU? I noticed it seem stable once I switched to the official studio driver, if this is not an OEM 3D card problem, like the power failure was caused by me not running their OEM NVidia Driver, I had just upgraded to their new BIOS update yesterday which was around 4am at home, I had lost track of the time, while I was on my pc, playing my tomb raider game before I run that other one. is this something I should try and contact them with the chat feature, or is this a bug I need to just wait it out for, do you have any idea why the pc would power off when loading the Death Stranding video game and rebooted the pc, it happened during the load screen for the new game option, that it did this on the official NVidia gaming driver, once I switched to the studio driver, and made sure it graphics were set to optimize settings, it played without having a power failure, it only happened to me once, and only that one video game seemed to trigger it, I ran hardware Scan from SupportAssist, and they all pass again with that test on my system? will I need them to replace my CPU or is the CPU itself and the 3D hardware good, since they both get pass in their tests provided by SupportAssist software. I think it was the NVidia driver, and video game that caused it but I cannot be sure, since I never owned an OEM 3D card before, my older pc did not have a OEM based 3D card, so I am not sure if that and not using their OEM video driver while I tried to run that game might have caused it?

when this happened, something happened to two of my Xbox app games, full throttle remastered and day of the tentacle remastered needed to be redownloaded and repaired, otherwise I think all the other games on my pc are fine still. I think it caused the SSD drive to corrupt the Xbox games I had installed, but not all of them life is strange true colors was not affected, I had just download it to this new pc.

NVIDIA system information report created on: 08/08/2024 11:33:09
NVIDIA app version: 10.0.2.207
Operating system: Microsoft Windows 11 Home, Version 10.0.22631
DirectX runtime version: DirectX 12
Driver: Studio Driver - 560.81 - Aug 5, 2024
CPU: Intel(R) Core(TM) i9-14900KF
RAM: 32.0 GB
Storage: SSD - 1.9 TB

Graphics card
GPU processor: NVIDIA GeForce RTX 4080 SUPER
Direct3D feature level: 12_1

this driver version is what I have installed and studio version doesn't seem to cause death stranding to crash and power off the pc, it only happened to me when I had its gaming driver installed.


I don't think its related to the new BIOS update I just applied to the pc yesterday, hoping like you wrote it would make the pc more stable.



Alienware_Aurora_R16_2.9.0_x64.exe is what I had download and used and the video game had crashed with gaming driver, but ran fine with the studio driver, I hope I am clear about it, should I open a chat here, or is there somewhere else I should file a bug report with them, if that pattern had caused a power failure, since that a bad thing I never wanted to happen with my new pc.

An OEM video card uses the same GPU as a retail card, but will have a more conservative power approach.

It should work regardless of using the retail driver or OEM driver, unless there's a specific issue with the VBIOS.

The issue with the Intel CPU's is very hard to troubleshoot, because each CPU will be affected differently and behave differently.

I think you already tried an EPSA test and it passed with flying colors.

A test you can try is Prime 95 torture test, which will specifically test the CPU. If your CPU passes a few hours of Prime 95 it likely is not the cause of your game crashes.

I went ahead and did the stop test, I am not sure how long it really needed to be ran, if I need to I run it longer, but so far there was no crashing of the CPU like Death Stranding had done, when I had the Nvidia gaming driver installed, I used CPU-Z before, but I don't know if it does this type of stress test, or at least I never tried its stress test that long either, if I have to run it for more than a hour than fine, but I want to play on my video games, I try it later, but I am not sure if the CPU caused it or some bad programing in that one game, since I was playing on rise of the tomb raider for hours without any problems. it was only when I tried to run Death Stranding that I had a problem.



during the test, I did see it go up to 4 Ghz but it did longer it ran go back down to 3 Ghz values on the CPU. I think the 4 Ghz hit 4.70 about that number more or less, but I don't remember it value, but I want to say it stayed below 4.80 Ghz. but then when I got the Stress test messsage refering to the stress.txt saying to Test/Stop some of the tests, I am guessing it doesn't need 3 hours to run on this processor maybe? anyway I ran it for less than a hour maybe close to a hour, but not 2 even hours, I can try to run it longer, but I don't want to stress the hardware too much if its not really needed, windows 11 itself stayed stable as far as I can tell the whole time so. the max DDR is 32.0 GB (31.7 GB usable) and that Prime 95 test wanted to use it all is that normal? in any case, it released the memory once it was done, I am not sure how much memory Death Stranding used or rise of the Tomb raider, but I think its less than the max, I don't think video games normally use that much, just these stress tests might I guess use a lot when they run.






the test did use a lot of the DDR 5 memory, it's at 6.2 GB used now, with that software closed.



The CPU value when I am just running edge, and my normal pc software like logitech and Nvidia app, and that keyboard software called SteelSeries GG, Samsung Magician software in the system tray bar on Windows 11, below is the normal values when Prime 95 was not running on this pc.

Also I looked at the Death Stranding files that epic games launcher provides I hope it's up to date, in any case, the files themselves are listed as 12/27/2022 as the last modified date in its game directory, so this game and I guess a lot of them haven't had patches or updates for 2023 or 2024, but I guess they had not needed any updates maybe since then?

@Vanadiel​ 

I noticed in Alienware Command Center that GPU Utilzation was being used more than CPU Utilization for the Death Stranding game if that means anything about the power failure

I exported the talk with Copilot, I used its export to word feature, I also shared it with the user who asked if they bios nerfed power with the 2.9.0 BIOS, I don't know if the games problem is related to the Bios but I do hope its more stable than it was, it did help for me it seems like switching to the studio nvidia drivers.

Please note that all the links with numbers are provided by copilot, and some don't have anything to do with the topic, I am not sure why it's using some sources here, I think one or two of them are even dead links copilot provided in the export word document. - wanted to share that information, that the links are generated by copilot, and are not always helpful it seems.

@Vanadiel​ I'm sorry but I have to say one thing here.

This is an OEM/DELL issue. I paid them. They sold me the product. The customer relationship here is between me and Dell. 

Yes, the supplier (Intel) is the ultimate source of the issue, but that does not mean that Dell gets a pass on how they handle the interactions between Dell and their customers. I don't want Dell telling me how it's all Intel's fault. I want Dell telling me how they will support me through this issue regardless of which supplier caused the underlying problem. 

Dell owns the customer relationship here, so it is very much a "OEM/DELL issue". If people start demanding refunds it won't be for the cost of the chip. 

@TexasChipmunk​ I don't speak for Dell, I am not employed by Dell.

I only speak for myself, not for Dell.

The issue is global, due to issues with these 2 generations of CPU's. Every OEM is affected by this, and every retail customer is affected by this also.

It's a very serious problem, and each OEM will handle it according to their warranty contracts with their customers.

What I do know is that demanding refunds does not work, as the warranty periods are very well written out in the purchase contract, with very clear stipulations on things like refunds.

And I agree, Dell should be announcing how they will handle this issue in a public matter, so customers know what to expect.