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JL

1 Rookie

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2 Posts

91

August 6th, 2024 20:45

Aurora R16, shuts down randomly when not in use and does not recover

Alienware Aurora R16

Alienware Aurora R16

I'm not sure if it's failing to recover from sleep mode, but if I leave my PC alone for too long, I return to either a restart bluescreen ("Windows failed to load") which fixes itself after a restart or an unresponsive power button.

In the latter case, more than half the time I also get the "windows failed to load" error once I get it to start again. Holding the power button for several seconds and then pressing it again usually causes it to boot up. 

This is really disappointing for a brand new system. 

4 Operator

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2K Posts

August 6th, 2024 20:51

Moved to Alienware forum from the XPS forum..

6 Professor

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6.5K Posts

August 6th, 2024 22:31

Make sure to update to the latest BIOS version, and post any issues with the BIOS in this thread.

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