Unsolved
1 Rookie
•
45 Posts
0
69
Aurora R16, Dolby driver, dxdiag info error
something is wrong with this download it seems to cause dxdiag to have this error for the download named Dolby-Atmos-Application-OEM-Access-Key_6KN94_WIN64_3.16.9.0_A00_02 its under Drivers and Downloads, and shows up for the Alienware Aurora R16, do not download it, I cannot find a way to uninstall it, and it seems to cause dxdiag to get extra sound info error, and I have not been able to figure out how to remove it from my desktop besides going into F12 and doing a factory reset on the pc to fix it, SupportAssist doesn't seem to install it which is good, since I am not really sure it was for my desktop because of the problem it seems to cause, there are a few other things listed, but it does seem to be connected to this download I think was the cause. I only pasted the error part of dxdiag.txt file here. I reinstall my games from my external hard drive, after I do that factory reset, I cannot see any other way to fix this since that download doesn't seem to put an uninstaller into windows at all. and Copilot was no help, it keeps giving me uninstaller info for dolby Access itself, and not the OEM part, it seem unable to help me correctly in this case. I do not know what UTCCaptureV1 is or what installed it, I think it has to do with the Steel Series Apex 7 keyboard. That Steel Series GG, its software has a capture video game play feature for streaming which should be turned off since I am not logged into the software at this time. but it could also be something else I do not know for sure.
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2112795035494523720, type 5
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 1924048073550763774
Problem signature:
P1: {1B96BCC2-1B1B-4D6A-B8D7-F96186E4D405}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket 2207110939289285275, type 5
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 2151547873186107119
Problem signature:
P1: {856FE327-2E32-4DB0-8BE4-F9A913A12B2C}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket 1258577635965080162, type 5
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 2022221484086955893
Problem signature:
P1: {7E00F477-4CA5-4964-A136-77E34749034A}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 0
Problem signature:
P1: {856FE327-2E32-4DB0-8BE4-F9A913A12B2C}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 0
Problem signature:
P1: {1B96BCC2-1B1B-4D6A-B8D7-F96186E4D405}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: UTCCaptureV1
Response: Not available
Cab Id: 0
Problem signature:
P1: {7E00F477-4CA5-4964-A136-77E34749034A}
P2: 1
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 1544494753855861475, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: ctfmon.exe
P2: 10.0.22621.1
P3: f4b8fb49
P4: msvcrt.dll
P5: 7.0.22621.2506
P6: 657b2709
P7: c0000005
P8: 0000000000060897
P9:
P10:
+++ WER7 +++:
Fault bucket 2180379460824641730, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: DolbyLaboratories.DolbyAccessOEM_3.23.1198.0_x64__rz1tebttyb220
P2: praid:App
P3: 10.0.22621.1
P4: 004687c2
P5: combase.dll
P6: 10.0.22621.3958
P7: 6d87711d
P8: 80131500
P9: 0000000000032a6f
P10:
+++ WER8 +++:
Fault bucket 2180379460824641730, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: DolbyLaboratories.DolbyAccessOEM_3.23.1198.0_x64__rz1tebttyb220
P2: praid:App
P3: 10.0.22621.1
P4: 004687c2
P5: combase.dll
P6: 10.0.22621.3958
P7: 6d87711d
P8: 80131500
P9: 0000000000032a6f
P10:
+++ WER9 +++:
Fault bucket , type 0
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: DolbyLaboratories.DolbyAccessOEM_3.23.1198.0_x64__rz1tebttyb220
P2: praid:App
P3: 10.0.22621.1
P4: 004687c2
P5: combase.dll
P6: 10.0.22621.3958
P7: 6d87711d
P8: 80131500
P9: 0000000000032a6f
P10:
RobsGamingAlienwareR16
1 Rookie
1 Rookie
•
45 Posts
0
August 1st, 2024 07:44
So, I did a factory reset already on my Alienware, and dxdiag no longer gets that extra sound info error, but if you save dxdiag.txt to the desktop, it has these in it, this is a clean factory reset on the Alienware Aurora R16 desktop, I have yet to reinstall or plug in my Samsung external hard drive yet for transferring back my games like from epic games, ubisoft and EA app games and my gog games, I keep the big download data on the external hard drive for access, it makes having to do a factory reset less painful if you don't have to redownload the really big video games on your Wi-Fi home connection of course. under notes for all it says No problems found. yet something does show up in the dxdiag log still, I am doing windows updates and SupportAssist app updates at this time, but I do not think that should cause the dxdiag.txt file, I don't recall but I think below is normal for Windows 23h2, at least my gigabyte pc, didn't have these below. at one point I think it did disconnect from the wifi while supportAssist was downloading, I got it connected again, dxdiag might of created a error log report from that but I am not sure, I see if these go away once all the windows updates are done, if so then these are not problems, since dxdiag app itself doesn't seem to detect any more problems.
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2028786239311306429, type 5
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240440
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER1 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240440
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240440
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket 1479497557539626417, type 5
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240438
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240438
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;
P2: 80240438
P3: 22631
P4: 3880
P5: Windows.Desktop
P6:
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket , type 0
Event Name: crashpad_log
Response: Not available
Cab Id: 0
Problem signature:
P1: MicrosoftEdgeUpdate.exe
P2: 1.3.195.15
P3: PostOOBEDiagnostics_0
P4: 0x80040827
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 1765352583921353539, type 5
Event Name: crashpad_log
Response: Not available
Cab Id: 0
Problem signature:
P1: MicrosoftEdgeUpdate.exe
P2: 1.3.195.15
P3: PostOOBEDiagnostics_0
P4: 0x80040827
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1254400919335998288, type 5
Event Name: crashpad_log
Response: Not available
Cab Id: 0
Problem signature:
P1: MicrosoftEdgeUpdate.exe
P2: 1.3.155.85
P3: CriticalRequestError
P4: 0xa043081c
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER9 +++:
Fault bucket , type 0
Event Name: crashpad_log
Response: Not available
Cab Id: 0
Problem signature:
P1: MicrosoftEdgeUpdate.exe
P2: 1.3.155.85
P3: CriticalRequestError
P4: 0xa043081c
P5:
P6:
P7:
P8:
P9:
P10:
(edited)