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Aurora R16, BIOS update at some point?
Aurora R16. I was experiencing crashing issues on the 14900kf. I was told by tech support to disable speed step and speed shift. As a result, I am lagging severely in games. I cant believe I paid almost four grand for this PC that cannot run games at higher settings. In elden ring, even if i drop all settings to low, it somehow makes the lag worse. RTX4090. If possible, I'd love to return this PC. If someone can reach out to me. You can keep the payment I've already made on it. I just want this gone. I've purchased four PCs from you guys over the years and I haven't had one issue. I go beyond this time on pricing and it has done nothing for me but cause grief. Please, can someone reach out to me about possibly returning this?
Chino de Oro
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June 21st, 2024 11:51
Not certain about the thread title, but if you want to update BIOS firmware, version 2.5.0 or later offers to improve the stability of the system. The latest BIOS version is 2.7.0 https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=32g0f&oscode=w2021&productcode=alienware-aurora-r16-desktop
You can return the system if it was purchased as home customer (not business) and is within eligible return window. Otherwise, click on Get Help Now button for warranty support. Start with that route, if Dell can not fix the issue, they might offer a replacement or even escalate for a refund.
Either ways, you should not be unhappy of a purchase, especially with ultra high hardware specs.