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December 12th, 2018 04:00

Alpha R1, cannot update BIOS, erroneous password request

Hi, I'm working with an Alpha Box running BIOS A04 right now after I had to reinstall windows from a Dell provided usb. I have been unable to update my BIOS with any of the following files downloaded from Dell ASM100-A05, A06, or A07. In every case the install seems to be going well until a self-generated password request box opens, and there simply is no password I can put in to satisfy the request. Consequently, I've been unable to experience solid wifi connectivity even though Intel says I have the latest drivers from them, though my wired connection is working fine.

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December 14th, 2018 04:00

Hi, I'm working with an Alpha Box running BIOS A04 right now after I had to reinstall windows from a Dell provided usb. I have been unable to update my BIOS with any of the following files downloaded from Dell ASM100-A05, A06, or A07. In every case the install seems to be going well until a self-generated password request box opens, and there simply is no password I can put in to satisfy the request. Consequently, I've been unable to experience solid wifi connectivity even though Intel says I have the latest drivers from them, though my wired connection is working fine.

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47K Posts

December 14th, 2018 06:00

You have to use windows to update the bios on the Alienware Steam Machine.

 

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12.3K Posts

December 14th, 2018 06:00

The following forum posts may help.

https://www.dell.com/community/Laptops-General-Read-Only/Lat-E5510-BIOS-upgrade-file-requires-password/td-p/4191839/page/2

Also. And if the jumper suggestion does not work, try removing the CMOS (coin cell) battery for 15 minutes. Then reinsert the battery.

https://www.dell.com/support/article/is/en/isdhs1/sln170684/how-to-clear-the-bios-password?lang=en

1 Message

February 9th, 2019 02:00

I suffered the same fate today and have yet to find a solution.  I used System Update to update bios on my T61P.  The install was successful.  However, when the system restarted, Windows (XP Pro) did not boot. Instead, the system went to a black screen with a lock icon in the left corner. 

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