XPS 9370 Fan Noise

Hey austinramsay. This is the first report of loud noise while sitting idle that I've seen.

Can you e-mail me at luke_presley@dell.com? I'd like to try to get some more information from you and see if we can figure out what's going on.

Hi Luke

A couple of us are having same issue ate notebook review forums. I'm sure as more people receive there new xps 13 you will get way more complaints about this.

I just emailed you about this.

Hi Luke,

I have the same problem, the fan is particularly noisy when I use the dell D6000 docking station.

Will write to you if that is OK, as it is a big pity that such a nice laptop is so loud.

I'm also experiencing the same behavior. When plugged in, the fan would turn on even though CPU/HDD temperatures are very low, below than 90F.
The behavior is observed mostly on Windows 10, and as soon as I unplug the chargers, fans would first calm down, then stop after a minute or so, at which point the the laptop remains completely silent.  Plugging the charger back would kick the fan on again after a few minutes.

The same problem happens pn Linux (Ubuntu),  but much less pronounced than on Windows; fan noise is inexistant but would slightly kick in when plugged in. Otherwise, it is completely silent unplugged (for light tasks such as browsing, video etc.). 

I uninstalled all Dell utilities on WIndows (something recommended in another forum), and it did reduce the fan noise when plugged in but didn't completely eliminate it. 

hey all, i just gotten my 9370 and also experienced loud fan noises when plugged in usb c via my monitor.

i tried playing around with the settings and found this solution helped to reduce the fan noise significantly.

dell power manager > thermal management > quiet

i'm not sure how this would affect performance yet but at least i don't have to keep bearing with the noticeably noisy fans.

This worked for me as well - although I have not ran any benchmarks to see the performance hit. Thanks!

Hi all,

Just received mine xps 13 9370 and the fans haven't stopped ... really annoying. Has anybody found what is this noise all about if processor is not loaded?

Regards,

José

1- Download the Dell Power Management app and set the thermal option to quiet.

2- Set the power mode to "recommended" instead of "better performance"

This should help, but you'll have to live with a lower CPU performance. Then why spend that much money on the latest Intel chip if you can't really use it at full speed. 

Same problem here, when I connect the power supply after a few minutes the fans start spinning very fast :(  Any solution?

OK, it work also with thermal managment set to "optimized".

;)

It is very puzzling that heat management is excellent on Linux, whereas on Windows one has to limit the CPU to get acceptable results...

Same with mine, my old big Lenovo doesn’t even make this much noise. The laptop also freezes every now and then. No clear reason. Reinstalled Windows, drivers, ran diagnostics, nothing helps.

Goes back after the weekend, a shame for a 1700 euro laptop! Lost 2 days of my time trying to let it work like it should straight out of the box.

Same here. As soon as I connect the AC plug the fan kicks in... even if no load on system.

After I remove AC plug the fan turns quiet after 10s.

Is there a solution?