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February 25th, 2019 19:00

XPS 15 9560, Plastic screw mounts?

I have a Dell XPS 9560. One of the plastic screw mounts for the torx screws broke off (the small gray columns that jut up from the bottom board).

I need to find a replacement for it because one of the screws has nothing to screw into. I'm not sure what to search for though. Does anyone know the name of the screw column thing, or maybe where I can find some kind of fix or replacement? It broke near the hinge so it keeps opening up.

7 Technologist

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12.2K Posts

February 26th, 2019 05:00

I believe those posts are molded into the palmrest. Possibly short of replacing the palmrest an epoxy type adhesive might be enough to secure the broken post into the case.

https://www.reddit.com/r/Dell/comments/90109u/9550_xps_15_broken_screw_mount_near_hinge/

8 Posts

February 26th, 2019 13:00

Thanks for the response. Ahhh ok that makes sense. I guess I had it backwards when I said 'jutting from the bottom' since technically it is the top (I had the laptop upside down). That person seems to have the exact same problem I have. I don't even know how the screw mount broke, it just did.

So just to make sure, the palmrest is the part the keyboard is attached to correct? Like this: https://www.ebay.com/itm/NEW-GENUINE-Dell-XPS-15-9560-Palmrest-W-Touchpad-Assembly-NIA01-Y2F9N/113666018934?hash=item1a7705ce76:g:syIAAOSwY8NcdbKl:rk:1:pf:0

 

7 Technologist

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12.2K Posts

February 26th, 2019 14:00

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