Unsolved
4 Posts
0
420
November 26th, 2021 07:00
XPS 13 7390 2-in-1, waking from sleep automatically
My laptop is waking from sleep on its own and draining a huge amount of battery. According to "powercfg /sleepstudy", the main causes are "Intel(R) PCI Express Root Port #9 - 34B0 (\_SB.PCI0.RP09)" and "(Intel(R) PCI Express Root Port #16 - 34B7 (\_SB.PCI0.RP16)". I've tried looking in the device manager and power settings for anything to fix this and haven't found anything. I've updated all drivers, from both Dell SupportAssist and Windows Update, which didn't help. Any suggested fixes?
Update = It's been working since I reset.
No Events found!


DELL-Cares
Moderator
•
27.8K Posts
•
601 Points
0
November 26th, 2021 07:00
Welcome to Dell Social Media Support.
Could you private message us the Service Tag, so we can look into this for you right away? You could refer to the below link to find the Service Tag: http://del.ly/6604JY7ir