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March 4th, 2020 07:00
XPS 13 2-in-1 7390, Screen Digitizer layer/screen not working at one section.
So whenever I use Edge, OneNote, etc and write or draw with my Stylus (dell premium active pen), there is this part of the screen that just glitches out when I draw/write over it with the stylus. And when I use my finger to do it, that area works perfectly fine so I suspect it is the digitizer layer that is faulty.
If I draw horizontally, it isn't so bad as it registers, but if I do vertical or diagonal strokes, it either does not register (leaving an empty patch) or literally glitches out and flings my strokes away making it really ugly.
Is there any way to fix it? Or do I have to send it in to fix/swap?
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Tinson
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May 14th, 2020 22:00
I have the same problem and have mapped out the jitter. It seems fairly regular so I would imagine it is a problem with the digitizer as well (image attached). If you have found a fix, I would love to hear about it.
wiltedWalrus
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May 17th, 2020 01:00
I have the same issue as both of you, and posted about it here a few months ago (drawing included). I would also be extremely interested in a fix.
Idrbedar
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July 14th, 2022 05:00
Did you find a solution for this. I heard I could get the digitizer replaced
gera3095
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July 14th, 2022 06:00
test1233edms
ejn63
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July 14th, 2022 07:00
No; if part of the digitizer has failed, you will need to replace the display assembly.