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6 Posts

817

January 15th, 2021 12:00

Computer Freezing (only mouse works) and reboot saying "Hard Drive - Not Installed"

As Subject, i have this problem since i bought the laptop. 

I am really tired of dell support because it s not helping at all and i don't have time to bring it to a Dell shop for checkup, so i will try to explain my problem and hopefully someone will help. 

Read Before Comment



- I already run a checkup doing BIOS > Check Up and it show that everything is fine. 
- My laptop is and XPS 15 7590 bios version 18.1.1 - Windows 10 Pro 10.0.18363

 

The Problem

Randomly, when i am working, it s appearing the blue screen than rebooting than the message that hard drive is not installed. 

I click continue, it s shutting down, i am turning it on and it back to work. 

There's no pattern, it s completely random. 



 

photo_2021-01-15_20-40-38.jpgphoto_2021-01-15_20-47-29.jpg

 

Moderator

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27.6K Posts

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49 Points

January 15th, 2021 12:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

June 27th, 2022 05:00

 I am also facing same problem 

7 Practitioner

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2.4K Posts

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12K Points

June 27th, 2022 10:00

you need a new SSD/HDD

 

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