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minluv

2 Posts

2690

November 30th, 2004 00:00

Microsoft Word 2002 HELP!

My Microsoft Word 2002 opens then states it is preparing the installer (windows installer) for who knows why and it just frezzes. I can still hit the cancel button, but after that it frezzes again. Then I have to manually close it by hitting ctrl + alt+ delete. Please help!

ohenry5

19 Posts

November 30th, 2004 03:00

I would uninstall Word and install it again, it seems like there is a conflict somewhere because it is trying to install something for the program and then seems to not find it and freezes.  I would try the reinstall and see what happens.

JRosenfeld

2 Intern

 • 

4.4K Posts

November 30th, 2004 17:00

If your Word is part of Office or stand alone (not sure if this is an option if it is part of Works, as I don't have that, but you could try if that is your case), in control panel, add/remove. click on Office or Word as appropriate, click change. You will have the option to repair, add/remove components or uninstall. I suggest that you first try repair, which will check the installed components and repair them if necessary. Then go to add/remove components and check that all the components of Word that you want are set to run from your hard drive. If the original install was 'typical' rather than 'custom', not all components will have been installed, and it may be that you were trying to access one of those marked 'install on first use' and that was what caused the problem.

minluv

2 Posts

November 30th, 2004 18:00

thank you soo much!!

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