Help Needed

Is your antiviral/anti-spyware software or your firewall blocking downloads from this site? You might try reducing the security level in your browser, or adding this site to the "trusted zone".

Ron 

Ron, I just got off the phone after spending another 3 hrs with Dell tech support. This is what I know was done. My spyware and firewall program was unistalled completely. A repair program was run on windows. We worked in safe mode, Some zip program was run. I am closer than I was to solving the issue, The sad thing is that I have been handed off to a supervisor and he is not getting any futher that the tech. I NEED HELP.

Ron, I will follow through with tech but have you ever found a problem that cannot be solved.

Forgot to tell you, got my printer connected with the help of a neighbor. Thank all of you for help. Will be back.

a arcade

Hey guys, made progess, was told , I had a corrupted file of Real Arcade, it had to be removed with a special tool. I can download, Did not lose any of my games. What I need to know If Shockwave and flash were installed, should there not be a file for them? They both show up on the shearch and add/remove but I cannot find a file. At one point today, the tech showed me a file for flash but told me shockwave was missing. Neither are in the file that was indicated on the search, can someone tell me how to find them? 

Go here to test your shockwave and flash installations. I think the files may be hidden so you might not see them.

Do NOT use the Windows Add/Remove to remove either of these. You must use Adobe's own shockwave and flash removal tools. And if you have to replace/update them, remove the old version first with the correct Adobe tool before installing again.

Ron 

Oh Ron, my computer is in a mess. My fonts are so big and I can't  adjust them ,my color is out of wack. Can't get in some of my other games. Contacted Dell, was told after 2 hrs, to call back in AM and speak w tech who repaired it. When I clicked to go to test page, it was black. I  always use the the uninstallers, I was only using the add/remove page to see if it was there. Please pray for my computer.

Dee

Is tech support coming back to help some more?

If you use something other than Internet Explorer (eg, Firefox) you should still clear cookies and cache, but I won't be able to tell you how to do that since I don't know those other browsers.

Ron 

Does it say "Installation Complete" in either of the 2 boxes at the top at the Adobe page?

If you hover your mouse over Create - See - About in either box does it do anything?  That's the only animation you're supposed to see after it draws the boxes on your screen at that page.

Click the link below "You can view the body of new message at the following URL:" in the email from the forum. If you click the first link in the email, it takes you to the beginning of the thread.

Ron 

Ron, My daughter is just before buying me a MAC, she says I will never have these problems again. I am call tech support again in AM , I have an extension number, MY games are primarily what I do on my computer. I went to the test page, bothe are installed but I get no animation. Is there an easier way to get to my thread without having to go through the whole list. Thanks for your help,

 Dee

Both flash and shockwave were sucessfully installed. When I place over, not touching, create more options above. I assume this is the annimation. I use firefox, could not find any place in there toclean up. Did clean up Internet explorer and ran the test in that browser. Thanks. Dee

Dee,

Are you saying you do see Create - See - About in boxes as RoHe described in his last post? It seems like you are but it's not entirely clear from how your post is worded.

Go to support.dell.com and click on one of the 4 green arrows. If Flash is working, you should see it load and the screen should change to offer more options, based on which arrow you clicked.

Ron 

Great, Flash IS working. I'm about your other post today though. You're going to have to help us out some more here. Yesterday you said you removed Real Arcade (which I suggested doing in the PM I sent you four days ago by the way) using a special tool because you were told it had a corrupted file. Once that was done you said you could download & you didn't lose any of your games. This was your only problem with the computer as far as I know from reading this thread. What's causing you concern now?