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73761
October 8th, 2009 11:00
Factory image restore for windows xp
I have a used Inspiron 9200 that a friend gave to me. It originally came with xp professional on it, but a previous user has installed xp home addition on it. I want to restor the factory image, and have followed Dell's instructions holding the control key down and pressing the F11 key releasing them at the same time on Dell splash screen but nothing happens and the os continues to load. Does any one have any suggestions to set the laptop back to the factory image?
Thanks,
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Davet50
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14.4K Posts
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October 8th, 2009 11:00
It may be that the MBR has been altered and thus rendering the factory restore option dead. You only choice at this time would be a clean install. Why the previous user downgraded from pro to home is a good question and most likely the cause.
Tom Green
322 Posts
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October 8th, 2009 12:00
After the Dell splash screen you should see a blue bar at top of screen. If you do, it is a good sign
that the DSR partition is still working. If you don't see it, it might be removed and you can't do
a restore.
Pressing the Control Key and F11 needs to be done during the time the blue bar is on the screen
which is about 2 seconds. If you miss, just try again.
You can also click start, control panel, Administrative Tools, Computer Management,
Disk Management.
Check your Disk 0 for three partitions.
First one should be about 47 MB FAT the second one a large NTFS partition with a drive letter of C
and the third partition about 5GB FAT32 which is the restore partition.
Hope this info helps you.
adogandus
2 Posts
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October 8th, 2009 19:00
Tom,
I do have 3 partitions as you stated the third is 3.49GB FAT32 healthy unknown partition. Is that what I need to be able to restore the factory image? If so, what steps do I need to follow?
Tom Green
322 Posts
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October 9th, 2009 08:00
I would make a backup or image of that 3.49GB FAT32 partition first.
It should have a directory called "img" that contains a set of files
( fi.gho and fi000001.gho ) which is the image files using symantec ghost 8.2
Go to this site and read about the DSR partition.
http://www.goodells.net/dellrestore/fixes.htm
After you read and understand this site you should be able to boot into DOS
and run dsrfix to fix the problem then use your Ctrl + F11 to restore the drive.
If you need more help, let me know.