Computer will not come out of sleep mode

Hi ShLee,

you can try asking Dell Support to sort this out, which they ought to do, but bear in mind that they may well ask you to do things that will take up time but (in my experience of this problem) won't help you, such as a full PC restore. Like we really want to spend our time doing a full data back up, a full format and restore, reinstall our apps, recreate all our settings, copy back our data, and then find that lo and behold, no change! I should also tell you that when I continued to press Dell's support team for a solution they even had the audacity to tell me that this was "a software problem" and that I needed to call their additional cost software support service! After a couple of terse emails to various parts of Dell they did in fact phone me, and tried the Dell Connect service at no charge to me, but that still didn't solve the problem. Actually, in fairness to them, the problem disappeared for a few days, and I thought all was well, but it soon reappeared, and I guess they were just lucky with an intermittent problem. The technician on the phone certainly wasn't able to explain exactly why he expected playing around with the sleep settings to make a difference to an intermittent lock up.

How frequently are you getting this problem? I found that I was getting it about once every six or seven attempts at sleep mode. The "easy" way to check this is to look in Control Panel> Administrative Tools> Event Viewer. Event Viewer is one of the many good things about Vista, but it isn't particularly user friendly. When it has loaded the data (takes a minute or so) click on the "Critical Events" line in the window titled "Summary of Administrative Events", and you will probably see something that reads "Event ID 41 Kernel Power-System". Event 41 means a failed transition to sleep, and the number of event 41's is the number of times this has happened to your machine (going back as far as the log allows). Now, expand the "Information" line in the Summary window. There will be thousands of events summarised, but scroll down to Event ID 42 (luckily they are shown in numerical order, so not too far to search) and see how many of those you have, because an event 42 is a successful transition to sleep. Take the event 41 and 42 numbers, and you can see how often the system fails to enter sleep properly. The reason for doing this is that you can challenge Dell to fix your system because it has a proven fault (and if the log goes back far enough, then you can prove that it has been faulty since new). It can also give you an objective view of how bad the problem is .

As a short term fix you may choose (depending on the frequency of the problem) to disable sleep mode on a timer, and to only have the machine sleep when you request it from the start menu. That really isn't acceptable, but it does mean that the machine shouldn't lock up with open applications and unsaved (and then lost) work. The danger here is that you get to tolerate this inadequate solution, and subsequent fault finding becomes more difficult because you see the problem much less frequently. An alternative is to push the automatic sleep timer well back (say thirty or sixty minutes of inactivity) which will simply reduce the frequency with which the machine goes to sleep, and thus reduce the frequency of the lockups.

Do you have an XFi installed? I know I'm harping on about the XFi, but that's where my problem was, and the following link shows that I'm not the only one:
http://www.superwasp.net/weblog/2007/05/solving-your-vista-sleep-problems.htm
Incidentally the speaker issue this article mentions is a bit of a red-herring if you've got a normal off board amplifier or powered speaker setup, because you can remove the XFi drivers, enable the on board sound and connect that to the amp and speaker setup. Other XFi driver problems that I've seen have been loss of sound after successfully coming back from sleep mode, and occasional mixing up of the channels on my 5.1 speaker setup.

If you don't have an XFi, then it may be another device driver, so you might want to try posting your system details, because that may help somebody spot something.

More generally, do any of the Dell staff hereabout have anything to say about:

1) Suggesting that sleep problems can be solved by turning off the sleep functionality?

2) Suggesting that sleep problems are somehow an inherent part of Vists (isn't that libellous?)

3) Vista systems that don't work properly, a year after Vista was released to manufacturers? I can accept teething problems, I can accept limited support for legacy apps and hardware, but I don't accept that a brand new system, made some twenty five years after the PC was invented, should be subject to random lock ups straight out of the box with no user apps or additional hardware installed.

4) Problems with Dell branded driver software that appears to cause these sleep problems

I would like to offer my perception of Dell's approach in my case, with a little analogy: A man buys a truck from the Dell Computers Garage. The owner notices that the driver's door lock intermittently seizes. First of all, the service department tell him "they all do that", but the man doesn't like this and complains again. Dell's service department then suggest that if the driver leaves his door permanently locked, and climbs in through the passenger door, then he won't have a problem with the driver's door lock. The man complains that this is not a solution, so Dell get him to dismantle the truck and rebuild it with all of the same parts, but after spending an afternoon on this, it still doesn't solve the problem. The owner complains again, and is told that the problem is (suddenly) not the right sort of problem, and he must pay separately for a truck fitter to come and have a look at the problem, even inside the warranty period...

Regards,

Led

I am desperate to find a solution to my problem related to "Entering Standby or Sleep mode". I rebooted three times and even unplugged the power cord but when I press the power on button, it will display the text "Entering standby mode" for a second and then the display went black and now my Windows Vista never came up..

It all started when I rebooted the Windows Vista Business after an anti-virus program was installed..  The first reboot display the Windows user login screen but the mouse and keyboard were frozen. I had to press the PC power OFF button and then ON to re-boot. However it repeatedly went into sleep mode (with the brief display of the text I mentioned above) no matter if the keyboard or mouse is pressed.  Now I can no longer bring up Vista. HELP!

Thanks,

Jason