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September 30th, 2008 06:00

Can't initialize Biometric fingerprint reader suite neither v.5.6 nor v.5.8

I got a big problem! I have a DELL XPS M1530. It comes with fingerprint reader suite v.5.6, but it didnt worked with Mozilla Firefox 3.0, so WIndows problemcenter came with the solution of install version 5.8. I downloaded v 5.8, and desinstalled v 5.6(to be able to install the new version) and installed v 5.8. When i later started up the program i get the following error: 0xe7210005. I culd do the tutorial, and i culd even do the scanninc practice. Well reinstalled it with firewall off, and runed the program again(i had to restart computer first), but same error. Well then i decided just to forget bout and reisntall the version i had before, v5.6. I go to DELL site where i downloaded the program for my system, installed it, but when i was going to run it other error:

 

Code: 0xe72c0007

Descritption:  fingerprint reader suite

 

Don't know what to do now, shud i install version 5.8 again another way? Can't find any solution, have tried evrything PLEASE HELP!

September 30th, 2008 06:00

when i desinstalled v 5.6 i deleted all information, could that be the problem, if thats the case how do i solve it?

September 30th, 2008 07:00

Found solution. Rebooted my computer to yesterday, and then desinstalled fingerprint reader suite v 5.6. I choosed to keep the files(instead of deleting them), and then installed v 5.8 again. Now it works! :smileyhappy:
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