Bad Image Error

Question

I have a Dell Inspiron E1505. I'm using windows vista business. I keep receiving a bad image error. This error mostly occurs when opening email in Outlook 2003, but will also appear in IE7. After I hit the OK button approx 5 to 10 times I'm able to read the email.  This computer is a couple of months old and I was running the free trial of Norton Internet Security.  A few days ago I ran Ad-Aware and found and fixed over 1100 critical errors. Here is the error message event log.  Any help much appreciated. Thank you. Log Name: System Source: Application Popup Date: 3/27/2007 12:41:25 PM Event ID: 26 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Jeff-Notebook Description: Application popup: OUTLOOK.EXE - Bad Image : C:\Windows\system32
apinsp.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Event Xml: 26 4 0 0x80000000000000 21592 System Jeff-Notebook OUTLOOK.EXE - Bad Image C:\Windows\system32
apinsp.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

penguinspenguin · Answer

If found your other post http://boards.cexx.org/index.php?action=profile;u=8143;sa=showPosts :smileyhappy:   Does it do it in safe mode? Other than that I'm not much help.

JeffG13 · Answer

Thank you for the reply.

I booted into safe mode. I opened outlook 03 with a few unread emails that I know will produce the error. When I opened these the error did not occur. I also noticed that no images appeared in the email. Is this a result of being in safe mode?

I have been running anti virus and anti spyware programs constantly. Found lots of spyware but no viruses. I would hate to do a clean install, but if that is what needs to be done than so be it.

Jeff

penguinspenguin · Answer

It's a possibility that the error was a result of some program that loads at startup. Use MSConfig to disable all the non-MS service and startup items, and see if the problem still happens.

JeffG13 · Answer

Tried your suggestion but it didn't work.  Thanks.   Jeff

penguinspenguin · Answer

Ok, I'm not very good at spyware, 1000+ critical items, yikes. You could try uninstalling and reinstalling outlook, recreating your Outlook accounts, and perhaps a new windows user profile might help, other than that, good luck.

JeffG13 · Answer

Thank you for the suggestions.  I decided to do a clean install and everything is working properly...so far.   One question with the install is I don't have alot of the programs that were originally installed.  I have all the disks and it doesn't look like I have a disk for the various programs.  Am I missing something?

penguinspenguin · Answer

Yeah, if you OSRI you wipe out all the preinstalled apps that came with your system. Provided that you DIDN'T delete the recovery partition when you reinstalled, you can restore the factory image at http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&l=en&s=gen&docid=298A2E89689E13C2E040A68F5B280AA4&cs= Note: Only works if Vista came preinstalled.   Otherwise, call them up, say you did an OSRI and need all the CD's to reinstall everything that came with the system.

Windows General

Bad Image Error

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