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339891

July 22nd, 2012 10:00

BSOD: STOP: c000021a {Fatal System Error} The verification of a KnownDLL failed.

On starting my one week old Dell Inspiron 2320 with Windows 7, get the blue screen with this message. Cannot login to windows after that.

STOP: c000021a {Fatal System Error}
The verification of a KnownDLL failed. system process terminated unexpectedly with a status of 0xc000012f (0x003a40b0 0x00000000).
The system has been shut down.

Have already tried the following without any success:

  • Safe Boot
  • Startup Repair
  • chkdsk /r (after a few hours, found 1 bad sector, 
  • System Restore (couldn't use as no restore points created)
Is it possible to recover the system without a clean  Windows re-install?

July 23rd, 2012 13:00

Hi sausar,

Welcome to dell community. Try performing the steps suggested in the following links and see if it helps.

support.microsoft.com/.../156669

support.microsoft.com/.../317189  

Thanks & Regards

Dell_Amit_L

Dell Social Media responder

http://www.facebook.com/Dell

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1 Message

April 11th, 2014 23:00

did you get this fixed?
iam having the same problem, if you fixe it plase let me know what steps you tok

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