Analyze Dell Crash Analysis Tool Results

Question

Hi--   I ran Dell Crash Analysis Tool and got the following results:   Since both Symantec and Zone Labs are mentioned, I'm wondering if these results have to do with the alleged and debated conflict between Norton AntiVirus and Zone Alarm Pro (maybe free version too).   I don't know how to interpret these results because there is no information available as you run the program.  There also appears to be no information on how to interpret Crash Analysis Tool results on Dell Support.  Using the search feature there, nothing comes up for Crash Analysis Tool.   I have a Dell Dimension 2400 running XP, Service Pack 2.   Thanks for whatever help someone might provide.

BELL BOY · Answer

Never used Dell Crash Analysis Tool (DCAT)

But if not already seen click here for the How Do I Use information?

Correct, having more than one AV installed & actively enabled causes major problems

I used to run ZAP Firewall (only) & McAfee AV (only), which worked fine together

johndmiller · Answer

Hi--   Thanks for your advice.  I failed to say that I was not running Zone Alarm Pro antivirus, but only the firewall. Still I get this message mentioning both ZAPro and Norton AV.   Can anybody else help me out here?  What does this Dell Crash Analysis tool result mean?

BELL BOY · Answer

Guess your computer is crashing with BSoD & some Stop error code(s)?

CAT scan reports .sys (System) type files that need driver or application updates?

At least that’s what it says it does?

So presumably Symantec NavEx15.Sys or ZL Vsdatant.Sys or both need updates??

What’s more than likely & it’s not uncommon, one or both are causing a system file driver conflict

What I failed to say :-

I ran licensed (not free) versions of ZAP & McAfee & only once had a problem

ZL updated ZAP engine & it just wouldn’t work with McAfee AV installed

But didn’t cause any PC fatal error problems

Temporary fix was to rollback engine version until ZL provided a fixed engine version

If not already tried a process of elimination?

Work off-line then disable each of the above – one-at-a-time & check if problem recurs

johndmiller · Answer

Thanks so much for your help.   You are prescient.  For the first time ever, I got the BSoD.  I also got an appstop.exe error code.  So I'll try updating drivers.  I'll also try disabling NAV and ZAPro one at a time.   I am not familiar with CAT scan reports.  What program is this?

Windows General

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