The famous Dell Customer support is a myth :(

Sorry to hear about your woes and shame on you DELL for not helping the guy out!

If the situation is really as simple as you stated,

then Dell you make me question buying any future products from you!

Seriously Dell Customer Service help this guy out already!

You may be disappointed but you're being unreasonable.

Dell UK sold you a product and they're willing to repair it, presumably they want to collect it from and return it to a UK address, that is a fair & reasonable position for them to take.

It isn't their fault that the device is overseas, that was your decision.

Actually he is not being unreasonable about Dell Customer Service  you are just posting your craptastic opinion without having read carefully what he wrote.

He offered to pay for "any shipping charges" and Dell Uk Customer Service still refused. Maybe you should try the elementary school level skill of reading a little better next time...

I read it. I just don't agree with either of you.

Dell UK don't want to deal with international shipping & tracking, they don't want to be processing back-charges for shipping to & from customers who have bought products in one country then taken them to another. Why should they.

The original poster can get the service he wants in the country where he bought the goods, that is perfectly fair and reasonable. I often buy Dell (and other) products in the USA (as they're cheaper), if they were to need warranty support I expect I would have to deal with it in the US on my next trip.

Your insults just make you look silly.

The "people travel" argument is a fallacy, if you were travelling you could have it repaired when you returned home to the UK, in fact you bought an expensive electronic device while you were travelling abroad without checking if it could be supported in your home country. Basically you took the risk, it turned out to be a bad decision and now you want to blame someone else.

Dell UK want to help but since you're not in their region they can't. I agree it would be nice if they could but only if that additional infrastructure, global systems integration, staff training etc wouldn't increase their costs (but it would). People would want to speak to Dell in their native language, so that means talking to the local office, so every region would need to be able to deal with every other regions products whether they offered them locally or not. Not just Streaks in Greece but every product offered anywhere in every country in the world. Your position is not just unreasonable its ridiculous.

"We [live] in a new, modern, global world", so, send it to someone you know in the UK, they can get it repaired and send it back to you. Simples.

Wake up people. We leave in a new, modern, global world. People travel and so are their devices. And one, would expect from an international brand like Dell to be able to support their products internationally.

And I dont think I am being unreasonable. I have offered them to pay for all the shipping costs. I have even offered to pay for the part. They just dont want o help. And you know something? Sometimes, its the one case, that is a little different than the others, that will make a company look exceptional...

Actually, you so wrong. Before I bought my Streak, I've checked the included warranty leaflet. It doesnt mention anywhere that support would only apply for UK. It says that the "warranty durations and claim processes may vary by country...".

But anyway. You are missing the point. Dell, as a company, should have done the extra mile in order to help me solve my problem. I dont think that cases like mine are often. They wouldnt have to change their processes just for me. But I am sure they could find a formula to help me out, without damage. I emphasize that I have offered to pay any associated costs.

jaffa1968 you are starting to sound rude!!! Please dont use the word "silly" with such ease. You dont know me. You can only state your opinion on the matter in this thread, not about me. I can be rude and sarcastic also you know...

I am not asking for any kind of charity. I have even offered Dell to buy the spare part from them and repair it myself. I could probably do this through Ebay, but I want to be sure I buy an original part. Their reply is still NO. 

And ISIMME is right: I dont have anybody in the UK in order to move forward with your "viable solution".

Also, you DO NOT READ well indeed. You just see the words you want to see. I never wrote that "support varies by country". The leafet says that the "warranty durations and claim processes may vary by country", something completely different. 

Finally, you are missing the point. Dell is "famous" for their customer support. I havent enjoyed that. And this is what my post was about, my dissapointment. I have tried hard to find a solution to my problem, but Dell just dont want to help. Period!

If you want to go outside that procedure then Dell have to do things differently, since they deal with high volume some procedures would be required, that means documentation & training for staff. For example where/who does the overseas client send the goods to, how are they returned, checked in, tracked? How is the overseas client billed for any extra return shipping? Is it a flat fee or does it differ by country & weight/size of package? Who at Dell coordinates this, where are they, what languages do they speak? What you are suggesting is easy to say but hard to do even within a global business.

And also, I understand all about procedures, etc, I run a successfull business myself. But, also there is a thing called "CUSTOMER SATISFACTION". Its the little extra things a company will do in order to make a customer with a unique problem happy. I have enjoyed such support in the past from HUGE companies like Microsoft, Audi and Samsung. I just dont see why Dell is so negative...

You guys are so funny. :emotion-9:

I think there might be a legal requirement under European law for companies to support a product bought in one European country through outlets they operate elsewhere in Europe.

Jaffa1968 we are all so funny!

I apologize for my harsh words for I do see that you have a heart after all.

Dell please take notice and do right by Romfeo.

Dell you do have a reputation for customer service please prove this to be true?

You don't have to do anything extreme just honor the contractual UK warranty

and accept an international shipment. Seems rather simple.

Thank You 

If that is true, I feel very sorry for you and I feel that you deserve to have your cell phone fixed. I think that you should run against Dell and tell them straight up how you feel and demand respect as a consumer. Tell them you will not stop untill you have your rights justified with them.