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Support Assist updated, now says connection has been removed or disabled
Bashing head off desk here. Got brand new, right out of the wrapper Inspiron 15 7000. Switched on, let it do its stuff, I registered laptop with Dell and then clicked the Support Assist app to check all was fine. It went through an update and result is a message that says Support Assist connection to engage Dell technical support has been removed or disabled. Offers a reinstall option but that doesn't work. So... solutions please if possible. Am first time Dell owner and this is driving me nuts.
mattmatt01
1 Message
2
February 25th, 2018 08:00
Same issue here. Just got a XPS 8930, ran all updates and receive this error. Also unable to run automatic driver detect.
a_thousand_suns
1 Message
1
February 28th, 2018 11:00
I got the same message on my Inspiron 15 and after a few tries restarted my machine as the notification suggested and after restart I received the same message. I tried a few more times and finally received the message that installation had been complete. I hope if both of you kept trying it installed on your machines as well.
Tin EC
1 Message
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March 1st, 2018 07:00
Mine's been disabled on Feb. 27, 2018. Tried rebooting several times, but nothing happened. This is annoying.
mjoury
2 Posts
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April 20th, 2018 20:00
This also happened to me. It took me quite some time to figure out the solution. The light bulb went off when I read that SupportAssist would update SupportAssistAgent in the background. It was also mentioned that you could force an update (as you mentioned). And therein lies the problem... An application running with regular privileges is *NOT* allowed (for excellent reasons) to install another application. That is a big no-no in the world of software security because then any program you download from the internet, or potentially any page that you access via a web browser could install a virus.
So as soon as I read this the cartoon lightbulb went off in my head and I said: "Aha! What if I run SupportAssist at an elevated level" (run as Administrator). And voila... The installation worked. I still got the error message that it did not (probably because it took long enough to complete the installation that the service was not ready in time) but after a restart and waiting a few minutes for all the services to start up (the Dell services are delayed start) everything worked as it should.
There are two things that you can check to make sure the installation is correct. The first is that if you go to the Settings->Apps->Apps & Features the Dell SupportAssistAgent should have an installed size of approximately 40.1 MB rather than the 3-4 MB you get after a failed install, and the second is that the installation should include a service called "Dell SupportAssist Agent" which is not there after a failed install. If both these things are true the application installed correctly. One step I took was to uninstall via Settings->Apps->Apps & Features and then rebooting prior to my run as Administrator install attempt, but I suspect that this is not necessary.
Also, under SupportAssist you can check for the version of the SuportAssist Agent (SupportAssist->Settings (gear symbol in the top right corner)->About and the third line should read "SupportAssist Agent Version 2.1.4.14"
I hope that this helps someone.
Cheers
MDSpurbe
1 Message
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April 22nd, 2018 00:00
mjoury
2 Posts
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April 23rd, 2018 10:00
Did you try my solution immediate above your post? It worked for me.